Luxury Sales Associate - 5th Avenue (NY)

Longines Watch Co. Francillon Ltd.; New York (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Excellent health, dental and vision保险

401(k) with employer match

Life insurance and Long Term Disable

18 days of PTO per year

Sick time bucket

Holiday pay

Employee product discount

Job summary

Longines Watch Co. Francillon Ltd. is seeking a Sales Associate in New York to deliver exceptional customer service, drive sales, and maintain boutique standards. You will help with outreach initiatives, build brand awareness, and support daily store operations while representing the brand both inside and outside the boutique.

The role emphasizes polished communication, the ability to work weekends, and a commitment to luxury retail excellence in a fast-paced environment.

Qualifications

• Must have a High School Diploma, GED or equivalent.
• Bachelor’s Degree in Management, Business or equivalent preferred.
• 3-5 years of experience in a sales position, luxury retail preferred.
• Excellent selling and customer service skills.
• Fluency in English and other languages as required by location.

Responsibilities

• Demonstrate outstanding customer service per brand standards.
• Generate sales and safeguard company assets.
• Assist in store operations and client outreach initiatives.
• Represent the brand inside and outside the boutique.

Skills

Customer service excellence

Upselling skills

English fluency

Interpersonal skills

Problem solving

Communication skills

Multitasking

Self-starter

Ability to work weekends

Education

High School Diploma or GED

Bachelor’s in Management/Business (preferred)

Job description

Profile

As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store. All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Education And Experience Requirements

• Must have a High School Diploma, GED or equivalent
• Bachelor’s Degree in Management, Business or equivalent preferred
• All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
• Good problem solving skills
• Ability to provide outstanding customer service in line with Brand expectations
• Excellent selling and customer service skills
• Work independently and on weekends and outside of regular office hours
• Fluency in English and other languages as required by location
• Must have excellent oral and written communication skills; strong interpersonal skills.
• Must demonstrate clientele building skills
• Must demonstrate basic computer proficiency skills
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be able to adhere to deadlines and response to inquiries within a require time frame.
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Ability to deal with conflict and able to influence across functional lines

This is primarily an active position, which requires the Sales Associate to have the ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher. Required to work an average of 48 hours per week. operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Sales Associate Duties, responsibilities and activities may change at any time with or without notice.

Benefits Program

The compensation for this role ranges from $24 to $25 per hour, depending on experience. The position also offers commission opportunities as part of the overall compensation package.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/

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Company Description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.