Luxury Rooms Controller & Guest Services

Sage Hospitality Group; Wayzata (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Sage Hotel & Restaurant Discounts

Paid vacation, sick and holiday pay

Medical, Vision, Dental Insurance

401k

Free Shift Meal

Complimentary Parking

Job summary

The Hotel Landing in Wayzata, MN, part of the Sage Hospitality Group family, seeks a Rooms Controller to support the guest experience with precision and warmth. You will collaborate with front office, engineering, reservations, sales and housekeeping to ensure room details are accurate and requests are handled smoothly.

Two years in Rooms Operations are preferred, with a minimum four-year college degree. This on-site role offers a supportive team and opportunities to contribute to a luxury

Qualifications

• Minimum of 4 year college degree or equivalent.
• A minimum of two years' experience in Rooms Operations; luxury hospitality experience preferred.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.

Responsibilities

• Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
• Confers with management regarding handling of groups, unusual circumstances, or special requests.
• Ensures special reservations and accommodations are handled properly, with no errors.
• Blocks group rooms, daily rooms and special request rooms.
• Maintains a room pool for early arrivals and special requests.
• Coordinates the status of out of order rooms with Engineering.

Skills

Verbal & written communication

Multilingual

Independent worker

Problem solving

Education

4-year college degree or equivalent

Job description

The Hotel Landing in Wayzata, MN, part of the Sage Hospitality Group family, seeks a Rooms Controller to support the guest experience with precision and warmth. You will collaborate with front office, engineering, reservations, sales and housekeeping to ensure room details are accurate and requests are handled smoothly.

Two years in Rooms Operations are preferred, with a minimum four-year college degree. This on-site role offers a supportive team and opportunities to contribute to a luxury