Luxury Retail Store Manager — Lead Experience & Growth

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe

Cell phone contribution

Health, dental, life, disability

401(k) with immediate vesting

Paid time off & parental leave

Pet benefits

Job summary

SMCP is seeking a Store Manager for the Sandro, Maje, and Claudie Pierlot boutique in Forum Shops at Caesars Palace, Las Vegas. You will lead client-focused operations, coach a high-performing team, and drive KPIs in a luxury retail environment.

The role requires 2-3+ years of supervisory experience in luxury retail, strong coaching, and a passion for client relationships. Flexibility for evenings, weekends, and holidays is required; a strong merchandising background is a plus and you will own

Qualifications

• 2-3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus.
• Prior merchandising experience.
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high-touch, personalized shopping experience.
• Results-driven and strategic in decision-making, with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high-performing team.
• Achieves staff turnover goals.
• Highly organized, adaptable, and solutions-oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Responsibilities

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
• Drive KPIs, including commercial target achievement, conversion rates, units per transaction, average basket size, appointment sales, and inventory accuracy.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance.
• Ensure seamless operations across front and back-of-house, managing processes with precision.
• Oversee daily operations, ensuring compliance with standards and smooth workflow.
• Leverage corporate resources to align boutique strategies with HQ and maximize business success.
• Implement corporate initiatives effectively, adapting them to store needs while driving performance.

Job description

SMCP is seeking a Store Manager for the Sandro, Maje, and Claudie Pierlot boutique in Forum Shops at Caesars Palace, Las Vegas. You will lead client-focused operations, coach a high-performing team, and drive KPIs in a luxury retail environment.

The role requires 2-3+ years of supervisory experience in luxury retail, strong coaching, and a passion for client relationships. Flexibility for evenings, weekends, and holidays is required; a strong merchandising background is a plus and you will own