Luxury Retail Store Manager

Grown Brilliance; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Company discount

Paid time off

Job summary

Grown Brilliance in Columbus, OH seeks a General Manager for the Easton store to lead daily operations, coach the sales team on the floor, and drive top-line growth through exceptional client service.

You'll recruit, train, and retain staff, build local activation, and ensure inventory accuracy while delivering a consistent, client-first shopping experience. This is a hands-on leadership role in a high-touch retail environment.

Qualifications

• 3–5+ years of leadership experience in retail.
• Experience hiring, training, and retaining staff to keep a store fully running.
• Hands-on operator mentality: on the floor daily.
• Jewelry or high‑touch retail experience is a plus.
• Strong people management and communication skills.
• Organized and dependable; can manage daily operations and team development.
• Proficiency in MS Office and retail POS systems.
• Bachelor’s degree preferred.

Responsibilities

• Personally drive top-line sales and meet daily/weekly/monthly goals.
• Work on the floor with the team, coaching in real time and leading by example.
• Recruit, train and fully staff the store; maintain reliable staffing.
• Provide real-time coaching and hold regular performance meetings.
• Build local activation and maintain a client-first experience; follow-up with Endear.
• Conduct stock audits, maintain inventory accuracy, and handle repairs/special orders.
• Keep store operations smooth with scheduling and opening/closing routines.
• Prepare and review sales reports; monitor performance against goals.

Skills

Retail leadership

Sales strategy

Coaching & development

Staffing & scheduling

Clienteling & relationship building

Inventory management

Communication

Microsoft Office

POS systems

Education

Bachelor’s degree preferred

Tools

Endear

POS systems

Microsoft Office

Job description

General Manager — Grown Brilliance, Easton (Columbus, OH) The Role

The Easton General Manager owns the day-to-day performance of the store, with sales growth as the clear top priority. This is a hands-on leadership role: you're on the floor daily, selling alongside your team, coaching in real time, and making sure the store runs like a well-oiled operation. Local activation and clienteling matter, but they're in service of one goal — steady, growing top-line sales out of a fully staffed, well-run store.

Key Responsibilities: Sales Performance (Top Priority)

• Personally drive the store's top-line sales performance — this is the primary measure of success in this role.


• Work the sales floor daily alongside the team: engage clients directly, close sales, and lead by example.


• Set and manage daily, weekly, and monthly sales goals, and hold the team accountable to them.


• Ensure the team demonstrates strong product knowledge and delivers a consistent, client-first selling experience.

Staffing & Team Development

• Recruit and fully staff the store, then keep it consistently and reliably staffed — this is a core, ongoing responsibility of the role.


• Train and coach the team on product knowledge, selling technique, and day-to-day store standards.


• Provide real-time coaching and performance feedback on the floor.


• Run regular team meetings to align on goals, review performance, and reinforce what's working.

Local Activation & Client Experience

• Build local awareness and drive traffic through community and local market activation efforts.


• Maintain a client-first, hospitable experience that turns visits into repeat business.


• Support outreach and follow-up using tools like Endear to keep client relationships active.

Store Operations & Inventory

• Conduct regular stock audits and maintain accurate inventory, proper stock levels, and loss prevention standards.


• Maintain accurate handling of repairs and special orders.


• Keep the store running smoothly day to day — scheduling, opening/closing procedures, and day-to-day troubleshooting.

Reporting & Performance Tracking

• Prepare and review daily, weekly, and monthly sales reports, flagging trends and opportunities early.


• Monitor individual and team performance against goals, adjusting coaching as needed.

What We’re Looking For

• 3-5+ years of leadership experience in retail, with a track record of personally driving sales results.


• Experience building and stabilizing a team — hiring, training, and retaining staff to keep a store fully running.


• A hands‑on operator mentality: comfortable on the floor, in the day‑to‑day, and focused on consistent execution over big‑picture vision.


• Experience in jewelry or high‑touch retail is a plus, but not required.


• Strong people management skills, with the ability to motivate and develop a team.


• Solid communication skills — able to close a sale and keep a team aligned.


• Organized and dependable, able to manage both daily store operations and team development.


• Proficiency in Microsoft Office Suite and retail point-of-sale systems.


• Bachelor’s degree preferred but not required.

Compensation & Benefits

• Medical and dental benefits


• 401(k) plan


• Company discount


• Paid time off