Luxury Retail Store Director — Growth & Client Experience

Tourneau|Bucherer; Florida; On-site; USD 125,000 - 190,000; Full time

Job summary

Bucherer 1888 in Florida seeks a Store Director to lead sales growth, profitability, and store operations while delivering an elevated client experience. You will build a high-performing team, uphold brand standards, and cultivate long-term client relationships founded on trust.

The role requires strategic leadership, coaching, onboarding, and close collaboration with regional partners to drive growth, manage budgets, and maintain exceptional operational excellence across all functions.

Qualifications

• 5-7+ years of relevant luxury retail experience, including at least two years of management experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication, leadership, and management skills.
• Natural networker, sales-driven and results orientated.
• Entrepreneurial mindset with strong understanding of business analytics and objectives.
• Committed to ongoing professional development and continuous learning.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.

Responsibilities

• Drives sales and profitability by crafting and executing effective sales and market penetration strategies aligned with the organization’s goals.
• Ensure an exceptional customer experience by upholding elevated standards of service and hospitality.
• Monitor and analyzes sales performance to identify growth opportunities and enhance the utilization of available tools.
• Lead the development of high-performing Client Advisors with strategic luxury watch sales training and relationship-building.
• Oversee new hire onboarding and provide ongoing coaching to sustain high sales proficiency across the team.
• Address customer inquiries and resolve issues promptly and effectively.
• Understand local competitors and equip Client Advisors with insights on strategies and offerings.
• Coach Client Advisors to drive business growth and market penetration.
• Create and execute strategic activations to drive sales growth and align with regional objectives.
• Collaborate with Client Advisors to implement tailored initiatives and ensure clienteling for loyalty and retention.

Skills

Luxury retail experience

Management experience

Communication skills

Leadership skills

Sales-driven

Business analytics

Team development

Hands-on leadership

Bi-lingual (preferred)

Education

Bachelor’s degree or equivalent in business or related discipline

Job description

Bucherer 1888 in Florida seeks a Store Director to lead sales growth, profitability, and store operations while delivering an elevated client experience. You will build a high-performing team, uphold brand standards, and cultivate long-term client relationships founded on trust.

The role requires strategic leadership, coaching, onboarding, and close collaboration with regional partners to drive growth, manage budgets, and maintain exceptional operational excellence across all functions.