Luxury Retail Sales Supervisor & Brand Ambassador

Los Angeles Collective; New York (NY); On-site; USD 52,000 - 62,000; Full time

Job summary

Los Angeles Collective in New York is seeking a Sales Supervisor to lead store operations, promote the brand, and serve as a passionate brand ambassador to clients and partners.

You will coach team members to hit sales targets, maintain visual merchandising standards, and ensure outstanding client service across in-store and virtual engagements.

Reporting to the Store Manager, you will play a key role in building market presence for L'AGENCE as the company expands.

Qualifications

• Minimum of 3 years of experience in luxury or contemporary retail sales.
• Previous supervisory or leadership experience preferred, especially with coaching responsibilities.
• Demonstrated ability to achieve sales goals and drive KPIs.
• Exceptional clienteling and relationship-building skills.
• Strong organizational skills with attention to visual merchandising and operational detail.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Responsibilities

• Act as an ambassador for L'AGENCE, consistently promoting the brand's culture internally and externally.
• Drive for financial results by achieving individual sales targets and providing coaching and support to team members to drive total store and brand performance.
• Ensure individual KPI goals are attained and coach the team to support the achievement of store and team KPI targets.
• Support and ensure effective floor coverage, the attainment of financial targets, adherence to visual merchandising standards, exceptional client service, and smooth operational functions for both the front and back of house.
• Client Experience & Development: support the client journey to ensure a content and satisfied customer; provide expert styling advice; deliver experiences across in-store, virtual, and other channels.
• Marketing & Brand Activation: in partnership with the Store Manager, create and execute in-store activations/events focused on client acquisition, retention, and development.
• Team & Culture: attend meetings, foster a positive team culture, and provide feedback to the corporate team.
• Visual Merchandising & Operations: support visual directives, inventory processes, and maintain brand standards.

Skills

Clienteling

Relationship-building

KPI achievement

Organizational skills

Visual merchandising

Job description

Los Angeles Collective in New York is seeking a Sales Supervisor to lead store operations, promote the brand, and serve as a passionate brand ambassador to clients and partners.

You will coach team members to hit sales targets, maintain visual merchandising standards, and ensure outstanding client service across in-store and virtual engagements.

Reporting to the Store Manager, you will play a key role in building market presence for L'AGENCE as the company expands.