Sales Support

Ralph Lauren; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren is seeking a Sales Assistant to support the Executive Sales Professional in a luxury retail environment in Washington, DC. You will help deliver a seamless, personalized shopping experience and drive client engagement.

You will handle correspondence, appointments, order follow-ups, alterations coordination, and in-store service, collaborating with leadership to maintain brand standards and a premium customer journey.

Qualifications

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service
• Strong communication and interpersonal skills
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint

Responsibilities

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

Skills

Strong communication

Interpersonal skills

Proactive mindset

Customer service oriented

Teamwork

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The Sales Assistant plays a critical role assisting the Executive Sales Professional by engaging with clients and sales processes to deliver a seamless and memorable shopping experience to our customers. Sales Assistants play a critical role in driving business productivity to help the Executive Sales Professional reach their sales goal, through efficient and effective sales support.

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service
• Strong communication and interpersonal skills
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours