Luxury Retail Sales Assistant & Client Concierge

BoF Careers; Washington (District of Columbia); On-site; USD 36,000 - 54,000; Full time

Job summary

Ralph Lauren Corporation in Washington, DC seeks a Sales Assistant to support the Executive Sales Professional, engage with clients, and deliver a seamless luxury shopping experience. You will assist with appointments, orders, alterations, and follow-up while upholding brand standards and exceptional service.

The role requires strong communication, diligence, and a proactive approach to building client relationships.

Qualifications

• Past retail experience preferred in luxury or premium brands.
• Strong communication and interpersonal skills with clients.
• Proactive thinker who takes initiative in sales environments.
• Ability to build and maintain relationships with clients and store teams.
• Proficient in Microsoft Office tools; cash handling and POS experience.
• Physical ability to lift up to 30 lbs and move around the sales floor.

Responsibilities

• Supports client correspondence, appointment booking, and order follow-up.
• Assists with alterations, orders, and paperwork to ensure smooth service.
• Delivers in-store client service, hospitality and curated experiences.
• Supports Executive Sales Professional in ringing transactions and returns.
• Aids in product pulls and floor presentation to maintain standards.

Skills

Retail experience

Luxury service mindset

Communication skills

Proactive mindset

Interpersonal relations

Cash handling / register operation

Physical stamina

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

Ralph Lauren Corporation in Washington, DC seeks a Sales Assistant to support the Executive Sales Professional, engage with clients, and deliver a seamless luxury shopping experience. You will assist with appointments, orders, alterations, and follow-up while upholding brand standards and exceptional service.

The role requires strong communication, diligence, and a proactive approach to building client relationships.