Luxury Retail Sales & Client Relations Specialist

Jenni Kayne; New York (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

Jenni Kayne is a California-based lifestyle brand known for an elevated approach to everyday living. This role focuses on friendly customer service, building client relationships, and driving sales through events and partnerships.

The position requires experience in retail, strong communication, and proficiency with POS systems and Excel. Compensation includes an hourly rate of $22.00 and a base salary dependent on experience and location.

Qualifications

• Minimum 1–2 years of experience in retail sales, luxury or multi-label preferred.
• Strong customer service and communication skills.
• Ability to work weekends, holidays, and peak periods.
• Excellent written and verbal communication.
• Experience with POS and inventory systems; proficiency in Word and Excel.
• Team player with ability to lift up to 20 pounds.

Responsibilities

• Maximize sales and provide friendly and welcoming customer service.
• Communicate effectively with customers to determine their needs.
• Build relationships with clients and maintain an updated client book.
• Drive sales through consignments, partnerships with Interior Designers, and wardrobe stylists.
• Handle all point-of-sale transactions including sales, exchanges, refunds, gift cards, and gift wrap.
• Take an active role in store operations like maintaining displays, stock transfers, and receiving new merchandise.
• Encourage customers to sign up for Jenni Kayne Rewards and engage on social media.
• Share feedback with management and write daily business recaps.
• Secure company assets through loss prevention per company policies.

Skills

Retail sales

Customer service

POS systems

Inventory management

Microsoft Word

Excel

Communication

Education

Experience in luxury retail

Tools

POS systems

Inventory software

Job description

Jenni Kayne is a California-based lifestyle brand known for an elevated approach to everyday living. This role focuses on friendly customer service, building client relationships, and driving sales through events and partnerships.

The position requires experience in retail, strong communication, and proficiency with POS systems and Excel. Compensation includes an hourly rate of $22.00 and a base salary dependent on experience and location.