Luxury Retail Sales Associate - Elevate Customer Experience

Billy Reid, Inc.; Elmont (NY); Hybrid; USD 23,419 - 30,307; Part time

Job summary

Billy Reid, Inc. Belmont Outlet Shop located at Belmont Park, NY, is seeking Sales Associates who thrive in a luxury retail environment and excel at delivering an exceptional customer experience. You will communicate product knowledge, guide clients, and work with teammates to reach sales goals.

Ideal candidates are energized by premium fashion, comfortable working evenings and weekends, and capable of building lasting customer relationships while maintaining an elevated store atmosphere.

Qualifications

• Retail sales experience, ideally with a luxury brand.
• Ability to work evenings and weekends.
• Strong verbal and written communication skills.
• Collaborative with peers.

Responsibilities

• Deliver top-notch customer service and hospitality to ensure a positive customer experience.
• Develop strong product knowledge to guide clients through options on the sales floor.
• Collaborate with team to share sales strategies and improve performance.
• Support store leadership to set and exceed sales goals.
• Drive sales through service and customer relationships.
• Utilize customer lists to maintain connections with shoppers.
• Assist with omni-channel initiatives including web orders and email opt-in.
• Manage floor stock and assist with receiving product.
• Maintain clean, organized sales floor and stockroom.
• Adhere to Billy Reid policies and complete daily tasks on time.

Skills

Retail sales experience

Luxury brand experience

Resiliency

Collaboration

Verbal & written communication

Evenings & weekends availability

Job description

Description

THE BRAND

Billy Reid began designing almost 20+ years ago, with the intention of creating clothes he would want to wear - pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for life’s most cherished experiences.

Whether you’re shopping in one of our 16 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand

OUR CULTURE

· Creative + Collaborative

· Fun, yet fast-paced

· Belief in anything is possible

· Everyone Matters

THE OPPORTUNITY

Our upcoming Belmont Outlet Shop is seeking Sales Associates who are passionate about providing an outstanding customer experience by creating a positive, inviting and engaging in-store environment. The ideal candidate will have a strong understanding of and passion for the product and will enjoy interacting with customers to present product that will resonate with each individual shopper. Ultimately, through this mastery of product and customer interaction, the sales associate will work to achieve both individual and collective shop sales targets.

Role Responsibilities

• Deliver top-notch customer service and hospitality to ensure a positive customer experience
• Develop strong product knowledge to better guide the client through options on the sales floor
• Work closely with team members to collaborate on sales strategies and techniques to increase sales
• Collaborate with store director to set, meet & exceed sales goals
• Drive sales through service & customer relationships
• Utilize Customer lists & profiles to maintain healthy & genuine connections with our customers
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Manage inventory levels on the floor and assist with shipping and receiving of product.
• Maintain an elevated level of cleanliness and order within the sales floor and stockroom.
• Operate in compliance with all Billy Reid policies and procedures
• Complete all daily tasks in a timely manner

THE PLACE

Located on the historic grounds of Belmont Park and adjacent to UBS Arena, this destination offers a curated collection of premium brands, exclusive finds, and memorable experiences. With its village-style atmosphere, exceptional guest services, and easy access from New York City and Long Island, Belmont Park Village is where luxury, entertainment, and discovery come together.

THE PROCESS

If you are looking for an exciting opportunity, have commitment to quality and thrive off working with smart, creative people we want to hear from you!

Here at Billy Reid we believe a diverse workplace fosters creativity, is critical to the success of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for all employees.

Requirements

• Retail sales experience, ideally with a luxury retail brand
• Resiliency – ability to find alternative solutions
• Effective collaborator with peers
• Strong verbal and written communication skills
• Ability to work evenings and weekends when appropriate

Service, Culture & Environment:

• Be Kind.
• Be openminded
• Lead by example
• Work scheduled shifts
• Greet all customers with warmth & Sincerity
• Create an environment of hospitality
• Handle all customer concerns in a proactive, positive manner.
• Create a safe, ethical & clean work environment for all customers and Employees
• Build positive team relationships within your store and across the company.
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5Be’s
• Be Welcoming
• Be Hospitable
• Be Curious
• Be Knowledgeable
• Be Thankful