Luxury Retail Sales Assistant — Customer Experience Pro

Michael Kors; Wayne, Northern (NJ, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Michael Kors in Wayne, NJ is seeking a Sales Assistant to support the sales team and deliver on the brand’s customer service promise. You will help create an organized, pleasant shopping environment and assist with merchandising, stock checks, and POS transactions to ensure a smooth in-store experience.

The role emphasizes greeting customers, guiding them to the right sales associates, resolving questions, and supporting teammates in fitting rooms and on the floor to provide the highest level of

Responsibilities

• Replenish merchandise on the sales floor
• Perform stock checks for customers and in support of sales associates
• Assist with merchandise floor moves and other visual tasks
• Process POS transactions accurately and efficiently
• Comply with all sales related policies and procedures
• Greet each customer in a warm and friendly manner
• Interact with customers as they enter the store
• Respond to customer’s questions quickly and accurately
• Determine customer’s needs and direct them to the appropriate sales associate
• Assist the sales associates in resolving all client problems and complaints as needed
• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms
• Provide the highest level of customer service to each customer
• Keep sales floor and merchandise neat, organized and stocked
• Unpack, hang/fold merchandise, and secure security tags when needed
• Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs
• Adhere to work schedule, inclusive of time and attendance
• Comply with all Point-of-Sale policies and procedures

Job description

Michael Kors in Wayne, NJ is seeking a Sales Assistant to support the sales team and deliver on the brand’s customer service promise. You will help create an organized, pleasant shopping environment and assist with merchandising, stock checks, and POS transactions to ensure a smooth in-store experience.

The role emphasizes greeting customers, guiding them to the right sales associates, resolving questions, and supporting teammates in fitting rooms and on the floor to provide the highest level of