Luxury Retail Sales Supervisor

Longchamp; United States; On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

A luxury retail company in the United States is seeking a Retail Sales Supervisor to drive sales and enhance customer service in their boutiques. This full-time position requires five years of high-end sales experience and a focus on mentoring team members. Responsibilities include managing sales presentations and maintaining client relationships. Ideal candidates will have proficiency with retail software and excellent interpersonal skills.

Qualifications

• Five plus years of high-end retail or sales-related work experience.
• Understanding of inventory, customer experience, and merchandising.
• Proficiency with Cegid transactions (sales, returns, exchanges).

Responsibilities

• Handle all aspects of sales and customer service.
• Submit orders using price lists and product literature.
• Generate and maximize sales by encouraging clients to purchase.

Skills

Customer service

Sales experience

Interpersonal communication

Organizational skills

Judgment and discretion

Education

High School Diploma or GED

Degree in Retail, Fashion or related field

Tools

Cegid

UPS System

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Overview

Luxury Retail Sales Supervisor role at Longchamp. The actual pay will be based on skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Additional compensation types

Annual Bonus

Based in Paris, Longchamp is a family business with an international presence. Join one of our 300 boutiques and contribute to the creation and distribution of fashion and leather goods, valuing versatility and personal development in a demanding and caring environment.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Job Summary

Responsible for answering customer questions and selling products to meet sales goals. Typically has a few years of sales experience and is training for a higher position.

Responsibilities

• Handle all aspects of sales and customer service.
• Enhance sales staff accomplishments by planning, delivering solutions, mentoring team members, and teaching improved processes.
• Service existing accounts, obtain orders, and establish new accounts by planning daily calls on existing or potential outlets.
• Adjust sales presentations based on the type of outlet or trade factor.
• Focus sales efforts by studying existing and potential dealer volume.
• Submit orders using price lists and product literature.
• Keep management informed with activity and results reports (daily/weekly/monthly).
• Monitor competition and marketplace information.
• Recommend product, service, and policy changes based on results and developments.
• Resolve customer complaints with investigations, solutions, and reporting.
• Maintain professional and technical knowledge through training and networking.
• Maintain historical records of area and customer sales; contribute to team efforts as needed.
• Generate and maximize sales by encouraging clients to purchase.
• Maintain product knowledge and merchandise care information; stay updated on new items and store policies.
• Develop and maintain client books; keep records of sales.
• Follow customer service guidelines (greeting, returns, exchanges, loss prevention).
• Greet, serve, and advise clients with outstanding service; assist with mailings, phone orders, floor moves, merchandising, and replenishment.
• Process and replenish merchandise; participate in receiving and monitoring floor stock.
• Tag merchandise as needed; keep the sales floor clean and orderly according to standards.
• Adhere to all company policies, procedures and practices.

Minimum Qualifications

• Minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience and education.
• Five plus years’ high-end retail, boutique or sales-related work experience.
• Understand inventory, customer experience, and merchandising.
• Proficient with Cegid transactions (sales, returns, exchanges, CRM, reports) and open/close registers per guidelines.
• Proficient with the UPS System; able to prepare and send shipments and check shipments.
• Working knowledge of Microsoft Excel, Outlook, and Word.

Knowledge, Skills and Abilities

• Ability to exercise independent judgment and discretion in daily duties; align with company policies.
• Familiarity with store operations; strong interpersonal communication.
• Organized self-starter in a multi-task, fast-paced environment with minimal supervision.
• Ability to use computer systems and POS; read, count and write for documentation.
• Ability to access all store areas and operate necessary equipment.
• Interest in researching and exploring new marketplace trends; willingness to travel between boutiques as needed.
• Ability to work varied hours, including evenings, weekends, or holidays.
• Additional language skills (French) are a plus.

Physical and Working Conditions

• Light work: exerting up to 20 pounds occasionally, up to 10 pounds frequently; ability to sit and stand as needed.
• Close visual acuity for data and figures, reading, and inspection tasks.
• Environment includes indoor and outdoor activities as required.

Benefits Offered

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• Maternity and Paternity Leave
• Pet Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Seniority level

• Associate

Employment type

• Full-time

Job function

• Retail

Industries

• Retail Apparel and Fashion