Luxury Retail Store Director

Longchamp; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Longchamp USA in New York seeks a Store Director to oversee all aspects of running a profitable flagship and cultivate a vibrant culture focused on exceptional service, operations excellence, and visual merchandising.

The ideal candidate has 5+ years in luxury retail with proven P&L management, staff development, and inventory control, and will partner with corporate on strategy while delivering an outstanding customer experience.

Qualifications

• High School Diploma (or equivalent)
• Bachelor's Degree in Fashion or related field OR equivalent combination of relevant work experience and education
• Minimum 5 years of experience in high-end retail, boutique, or sales settings
• Demonstrated expertise in retail management, including P&L management, staff supervision, scheduling, training, merchandising, inventory control, shrink management, and payroll administration
• Exceptional team player
• Creative problem-solving abilities

Responsibilities

• Oversee store operations and profitability, setting the tone and culture
• Lead store team development through effective communication and morale awareness
• Conduct hiring, training, and performance evaluations
• Manage payroll, orientation, and HR partnerships
• Assign daily tasks, supervise merchandising, and control expenses
• Monitor sales performance and implement changes to meet targets
• Ensure high service standards and greet every customer
• Maintain inventory control and stock levels
• Lead store opening/closing procedures and cash accountability
• Work on special projects as required

Skills

Retail management

P&L management

Staff supervision

Customer service

Merchandising

Team leadership

Education

Bachelor's degree in Fashion or related field

High School Diploma or equivalent

Tools

POS systems

Inventory software

Computer systems

Job description

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Position: Store Director

The Strore Direcctor will be responsible for overseeing all aspects of operating a profitable store, setting the tone, and fostering a vibrant culture/environment to guarantee success in customer service, profitability, operations, staff development, and merchandise presentation and assortment.

Managerial Responsibilities

• Lead store team development through effective communication and morale awareness.
• Conduct supervisory tasks including hiring, training, and performance evaluation.
• Manage payroll, new hire orientation, and HR partnership.
• Assign daily tasks, ensure completion, and oversee merchandising.
• Train and develop associates in all store aspects.
• Control expenses and maintain operational standards.
• Monitor sales performance and implement necessary changes.
• Participate in store opening and closing procedures.
• Manage office tasks and financial management.
• Adhere to company policies and procedures.

Sales and Customer Service Responsibilities

• Provide excellent customer service and resolve inquiries promptly.
• Maintain high service standards through effective staff planning and training.
• Achieve sales and profitability goals through effective planning and inventory control.
• Ensure outstanding customer service by demonstrating product knowledge and greeting every customer.
• Maximize sales through persuasion and maintaining client relationships.
• Manage service areas to enhance the shopping experience.
• Oversee floor moves, merchandising, and stock maintenance.
• Ensure merchandising standards and inventory levels are maintained.Follow customer service guidelines and maintain a clean sales floor.
• Accurately complete sales transactions and maintain cash accountability.
• Work on special projects as required.

Lastly, you will act as a genuine agent of change, developing innovative solutions and working on issues relating to corporate culture and CSR.

Qualifications

• High School Diploma (or equivalent)
• Bachelor's Degree in Fashion or related field OR equivalent combination of relevant work experience and education
• Minimum 5 years of experience in high-end retail, boutique, or sales settings
• Demonstrated expertise in retail management, including P&L management, staff supervision, scheduling, training, merchandising, inventory control, shrink management, and payroll administration
• Exceptional team player
• Creative problem-solving abilities

Knowledge, Skills, and Abilities

• Exercise independent judgment to implement company policies effectively
• Possess thorough understanding of store operations
• Demonstrate proven communication and leadership skills
• Ability to speak clearly and communicate effectively
• Strong interpersonal skills
• Organized self-starter capable of multitasking in fast-paced environments
• Proficiency in computer systems and POS register operation
• Accurate documentation skills including reading, counting, and writing
• Active listening and questioning abilities
• Clear expression of ideas, both verbally and in writing
• Capability to access all areas of the store and operate necessary equipment
• Flexibility to work varied hours/days as required by business needs
• Experience in researching and exploring market trends
• Establish cross-functional relationships to drive business growth and meet financial expectations
• Knowledge of the French language is a plus

The ideal candidate must be able to fulfill all the physical requirements of this job, with or without reasonable accommodation. Join us and open your Longchamp of possibilities!