Luxury Retail Operations & Client Services Associate

Brobston Group LLC; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Brobston Group LLC is seeking an Operations Associate to drive back-of-house efficiency in a luxury retail store in Scottsdale. You will manage inventory, assist with repairs and after-sales, and support store systems and facilities to uphold high client service standards.

The role emphasizes organization, proactive problem-solving, and collaboration with the team to resolve issues and maintain brand policies in a fast-paced environment.

Qualifications

• Experience in retail operations with an emphasis on processes.
• Strong organizational skills and proactive problem solving.
• Experience in luxury retail is preferred.
• Focus on client service and after-sales support.

Responsibilities

• Manage inventory processes including receiving, tracking, and stock organization.
• Support client services and after-sales processes, including repairs and client follow-up.
• Maintain store facility systems and support day-to-day operational functions.
• Assist with financial tasks and adherence to cash and transaction policies.
• Ensure compliance with brand policies and standard operating procedures.
• Coordinate with team members to resolve operational issues and improve back-of-house efficiency.

Skills

Inventory control

Client service

Detail oriented

Problem solving

Tools

POS systems

Job description

Brobston Group LLC is seeking an Operations Associate to drive back-of-house efficiency in a luxury retail store in Scottsdale. You will manage inventory, assist with repairs and after-sales, and support store systems and facilities to uphold high client service standards.

The role emphasizes organization, proactive problem-solving, and collaboration with the team to resolve issues and maintain brand policies in a fast-paced environment.