Luxury Retail Lead: Elevate Customer Experience

Scandinavian Tobacco Group Tobacco Service B.V.; Tampa (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible Spending Account

Disability Plans

Life Insurance

Supplemental Benefits

Paid Vacation

PTO days

Job summary

Cigars International is seeking a Retail Lead to be a brand ambassador and drive a premium store experience. You will supervise day-to-day operations, coach associates, and ensure service excellence while meeting performance standards.

The role requires strong communication, business acumen, and a background in retail or luxury goods. You will partner with the store team to hit sales and profit targets and maintain visual and service standards across the shop.

Qualifications

• Proven ability to lead retail teams and drive stores to meet performance standards.
• Excellent written and verbal communication skills.
• Strong business acumen with a background in retail and/or luxury goods.

Responsibilities

• Formulating strategic business development plans to ensure brand growth and long-term financial success.
• Assist in setting standards and objectives for retail sales staff.
• Educating and holding sales team to company goals, visual merchandising directives, product knowledge, and customer service standards.
• Overseeing and optimizing daily retail associate routines to ensure efficiency.
• Working closely with the store manager to set and deliver upon sales and profit goals.
• Monitoring all store expenses to ensure the store stays in line with the set budget objective.
• Creating and enforcing employee schedules.
• Monitoring progress of store goals and driving results.
• Motivating team members to achieve their personal best.

Skills

Retail leadership

Customer service

Communication

Staff management

Data analysis

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Cigars International is seeking a Retail Lead to be a brand ambassador and drive a premium store experience. You will supervise day-to-day operations, coach associates, and ensure service excellence while meeting performance standards.

The role requires strong communication, business acumen, and a background in retail or luxury goods. You will partner with the store team to hit sales and profit targets and maintain visual and service standards across the shop.