Luxury Retail Keyholder: Style Ambassador & Store Lead

Zadig&Voltaire; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Zadig & Voltaire's Broome Street flagship in New York seeks a Key Holder to be a trusted brand ambassador and essential team member. You will support daily operations, open/close, and deliver an exceptional client experience while ensuring boutique standards.

You will contribute through expert styling, attention to detail, and commitment to client satisfaction, reflecting the brand's elevated luxury image.

Qualifications

• Proven experience in client-focused retail sales.
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.
• Knowledge of retail sales techniques and a keen interest in providing personalized service.
• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Responsibilities

• Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Skills

Client-focused selling

Customer service excellence

Retail sales techniques

Replenishment & stock

POS systems

Time management

Communication skills

Luxury retail knowledge

Team contribution

Tools

POS systems

MS Office

Google Docs

Job description

Zadig & Voltaire's Broome Street flagship in New York seeks a Key Holder to be a trusted brand ambassador and essential team member. You will support daily operations, open/close, and deliver an exceptional client experience while ensuring boutique standards.

You will contribute through expert styling, attention to detail, and commitment to client satisfaction, reflecting the brand's elevated luxury image.