Luxury Retail Keyholder - SoHo (NY)

Lumesse; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Life insurance

PTO 18 days/year

Sick time pool

Holiday pay

Voluntary benefits

Job summary

Swatch Group, home to Longines, seeks a Retail Keyholder to deliver exceptional client experiences and lead a sales-driven team on the boutique floor. You will implement outreach initiatives, grow the client base, and support management in achieving customer service and sales goals.

You will also oversee daily operations, open/close routines, and maintain brand standards while keeping the customer at the forefront of every interaction.

Qualifications

• Must have a High School Diploma and/or equivalent.
• Strong luxury retail jewelry and time piece experience preferred.
• 3–5 years in a Keyholder or similar leadership role in specialty retail.
• Driven to deliver superior service and exceed customer expectations.
• Able to work weekends and holidays; punctual and reliable.

Responsibilities

• Provide a unique and special experience to all clients.
• Reach and exceed sales goals through client outreach and networking.
• Develop potential clients and maintain existing relationships.
• Lead the team to ensure smooth daily operations and opening/closing routines.
• Represent the brand inside and outside the boutique.

Skills

Customer service

Sales goals

Team player

Interpersonal skills

Self-starter

Bilingual (plus)

Luxury retail experience

Education

High School Diploma

Tools

Computer literacy

Job description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As a Retail Keyholder with Longines, you will responsible for demonstrating outstanding customer service and leadership on the selling floor. You will help build and implement client outreach initiatives, build brand awareness, and assist in daily operations of the store. You will support and assist the management team in achieving all customer service and sales goals initiatives. You will also assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will represent and demonstrate the brand, inside and outside the boutique.

Profile

Duties and Responsibilities

• Provide a unique and special experience to all clients
• Reach & exceed your sales goals
• Develop potential clients through both client outreach and networking efforts
• Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
• Develop existing client base and reach new prospects through networking and outreach
• Provide superior after-sale service to all clientsProvide the highest level of client service through personalized contact in product maintenance
• Use product knowledge and selection to provide exceptional service and build customer relationships
• Team-oriented
• Opening and closing the store as needed
• Greet customers in a timely, professional and personable manner
• All other duties assigned by Management

Requirements

Education and Experience Requirements

• Must have High School Diploma and/or equivalent
• Must possess a strong luxury retail jewelry and time piece experience
• All applicants should have 3-5 years of experience in a Keyholder position, specialty retail preferred
• Driven to deliver superior service by exceeding customer expectations
• Able to arrive to work on time and work late
• Able to achieve sales goals and be goal oriented
• Excellent verbal and interpersonal skills
• Be a self-starter and use good judgment in all situations
• Must be able to work well as a team player in a fast-paced, energetic environment
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Must be able to demonstrate basic computer literacy
• Flexible to retail working hours including availability on weekends and holidays.
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Bilingual is a plus

This is primarily an active position, which requires the Retail Keyholder to have the ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week. During peak sale periods will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly without assistance. In certain circumstances, weights may be higher. Required to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

The compensation for this role is $20 - $24 per hour depending on experience. Commissions are also part of the compensation for this role.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance