Luxury Retail General Manager — Lead Store & Team

Zadig&Voltaire; City of White Plains (NY); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Zadig & Voltaire is seeking a motivated General Manager for our White Plains, NY store to lead daily operations, drive sales, and uphold the brand’s Parisian luxury standards. You will train and inspire the sales team, manage inventory, and ensure exceptional customer service.

The role requires 4+ years in luxury retail, 2+ years in management, and a proactive, hands-on leadership style to build client relationships and exceed performance goals.

Formación

• Minimum 4 years’ experience in luxury retail store environment.
• Minimum 2 years’ experience in luxury/retail management.

Responsabilidades

• Collaborate with the team to ensure the store operates seamlessly and efficiently.
• Learn and apply product knowledge to assist customers in selecting merchandise.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Foster a positive, upbeat and energetic atmosphere.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Seek out top talent for the sales team through networking and recruiting.
• Act as a leader to the sales team.
• Maintain a professional, positive work environment.

Conocimientos

Communication

Leadership

Sales analysis

Troubleshooting

Organization

Proactive mindset

Descripción del empleo

Zadig & Voltaire is seeking a motivated General Manager for our White Plains, NY store to lead daily operations, drive sales, and uphold the brand’s Parisian luxury standards. You will train and inspire the sales team, manage inventory, and ensure exceptional customer service.

The role requires 4+ years in luxury retail, 2+ years in management, and a proactive, hands-on leadership style to build client relationships and exceed performance goals.