General Manager

Zadig&Voltaire; City of White Plains (NY); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Zadig & Voltaire is seeking a motivated General Manager for our White Plains, NY store to lead daily operations, drive sales, and uphold the brand’s Parisian luxury standards. You will train and inspire the sales team, manage inventory, and ensure exceptional customer service.

The role requires 4+ years in luxury retail, 2+ years in management, and a proactive, hands-on leadership style to build client relationships and exceed performance goals.

Formación

• Minimum 4 years’ experience in luxury retail store environment.
• Minimum 2 years’ experience in luxury/retail management.

Responsabilidades

• Collaborate with the team to ensure the store operates seamlessly and efficiently.
• Learn and apply product knowledge to assist customers in selecting merchandise.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Foster a positive, upbeat and energetic atmosphere.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Seek out top talent for the sales team through networking and recruiting.
• Act as a leader to the sales team.
• Maintain a professional, positive work environment.

Conocimientos

Communication

Leadership

Sales analysis

Troubleshooting

Organization

Proactive mindset

Descripción del empleo

Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a contemporary French luxury fashion house offering collections for women, men, and children. Known for its distinctly Parisian spirit, the brand blends effortless style with a bold sense of individuality, creativity, and freedom.

Rooted in influences from music, art, and culture, Zadig&Voltaire challenges traditional luxury codes and encourages self-expression, confidence, and authenticity. Duality remains at the heart of the brand, combining sophistication with an independent edge.

As a growing global company, Zadig&Voltaire is committed to developing talent, fostering entrepreneurship, and empowering employees to thrive in a dynamic and agile environment. Through VoltAIRe, its global sustainability program, the brand continues to address the environmental and social challenges of the future while driving meaningful change.

We are always looking for passionate individuals who want to grow their careers and make an impact.

Zadig&Voltaire is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace where everyone is valued and respected.

About the Role

We are seeking a motivated individual to join our Retail Management team at our White Plains, NY Location. The General Manager will play a critical role in ensuring smooth operations at our White Plains, NY location. Responsibilities include, but are not limited to, maintaining high operational standards, exceeding merchandising goals, meeting sales objectives, building a highly motivated team, and enhancing associates’ skills and clientele base.

Responsibilities

• Collaborate with the team to ensure the store operates seamlessly and efficiently.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Foster a positive, upbeat and energetic atmosphere.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Seek out top talent for the sales team through networking and recruiting.
• Act as a leader to the sales team.
• Maintain a professional, positive work environment.

Qualifications

Required Skills

• Exceptional written and verbal communication skills.
• Exemplary work ethic and leadership qualities.
• Ability to analyze sales reports to determine business needs and develop strategies.
• Strong troubleshooting and problem-solving abilities, particularly under pressure.
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively.
• A proactive, hands‑on approach with a keen sense of urgency to meet business demands.

Preferred Skills

• Minimum 4 years’ experience in luxury retail store environment.
• Minimum 2 years’ experience in luxury/retail management.

Equal Opportunity Statement

• Zadig &Voltaire is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to any legally protected status. We are committed to fostering a diverse, equitable, and inclusive workplace.