Luxury Retail Floor Lead & Team Builder

Brightpath Associates LLC; McLean (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Brightpath Associates LLC is seeking a Floor Lead to join our luxury store leadership team. The Floor Lead drives sales by upholding exceptional customer service, developing the team, and ensuring smooth daily operations on the sales floor.

As a visible leader, you motivate staff, maintain brand standards, and collaborate with cross-functional teams to deliver a high-value, engaging experience for customers. Evening, weekend, and holiday availability is required to meet store needs.

Qualifications

• Experience in a high volume retail environment.
• Excellent communication and coaching abilities.
• Ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Lead by example to uphold customer experience and team standards.
• Drive KPI achievement through personal performance and team engagement.
• Oversee inventory, order fulfillment, merchandising, and store operations.
• Coach and develop staff, manage onboarding and employee relations.

Skills

Customer service

Team development

Interpersonal skills

Leadership

Training

Tools

POS systems

Inventory software

Retail technology

Job description

Brightpath Associates LLC is seeking a Floor Lead to join our luxury store leadership team. The Floor Lead drives sales by upholding exceptional customer service, developing the team, and ensuring smooth daily operations on the sales floor.

As a visible leader, you motivate staff, maintain brand standards, and collaborate with cross-functional teams to deliver a high-value, engaging experience for customers. Evening, weekend, and holiday availability is required to meet store needs.