Luxury Retail: Assistant Store Manager & Team Leader

kate spade new york; Somerville (MA); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, the global fashion house, is seeking an Assistant Store Manager in Somerville, MA to partner with the Store Manager to drive sales, operations, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

This role requires flexibility for nights, weekends, and peak periods to meet business needs. Join a brand with a rich history since 1941 and contribute to an inclusive, dynamic team focused on growth

Qualifications

• 1+ years of leadership experience in retail or service; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services.
• Ability to work in a fast-paced environment and maintain English proficiency.

Responsibilities

• Drive Sales & Strategy: Support Store Manager in forecasting, planning, and category initiatives; monitor KPIs and adjust strategies.
• Deliver Exceptional Service: Create an inclusive, high-energy environment and act as a brand ambassador.
• Lead & Develop Talent: Recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and data acquisition.
• Ensure Operational Excellence: Oversee policies, scheduling, payroll, HR processes, loss prevention and visual standards.
• Collaborate & Communicate: Share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Team development

Communication

MS Office

Retail systems

Omni-Channel

Tools

POS systems

Job description

Coach, the global fashion house, is seeking an Assistant Store Manager in Somerville, MA to partner with the Store Manager to drive sales, operations, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

This role requires flexibility for nights, weekends, and peak periods to meet business needs. Join a brand with a rich history since 1941 and contribute to an inclusive, dynamic team focused on growth