Luxury Retail Assistant Store Manager – Lead & Elevate Service

Tapestry, Inc.; Lake Buena Vista (FL); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its expressive luxury and commitment to inclusivity. We are seeking an Assistant Store Manager in Lake Buena Vista, FL to partner with the Store Manager in driving sales, operations, and team development on the retail floor.

You will lead by example, deliver exceptional customer experiences, and implement impactful strategies to support Coach’s service standards and brand vision.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to work a flexible schedule including nights, weekends, peak periods.

Responsibilities

• Drive Sales & Strategy: assist Store Manager in forecasting, planning, and executing category initiatives; monitor KPIs.
• Deliver Exceptional Service: create an inclusive, high-energy environment and uphold service standards; act as brand ambassador.
• Lead & Develop Talent: recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data acquisition.
• Ensure Operational Excellence: oversee scheduling, payroll, HR processes, loss prevention, and visual standards.

Skills

Leadership experience

Customer service

Communication

Problem solving

Team development

Retail systems

Clienteling

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

CRM systems

Job description

Coach is a global fashion house known for its expressive luxury and commitment to inclusivity. We are seeking an Assistant Store Manager in Lake Buena Vista, FL to partner with the Store Manager in driving sales, operations, and team development on the retail floor.

You will lead by example, deliver exceptional customer experiences, and implement impactful strategies to support Coach’s service standards and brand vision.