Luxury Retail Assistant Store Manager

OTB; King of Prussia (PA); On-site; USD 52,000 - 72,000; Full time

Job summary

OTB Group North America seeks an Assistant Store Manager for Diesel King of Prussia to lead store performance, delivering luxury service to clientele and driving sales. You will coach a high-performing team, manage store operations, and ensure adherence to brand standards while partnering with HQ and regional teams.

The role demands 5+ years in retail leadership, strong communication, and proven ability to cultivate client relationships.

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Performance Management.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Responsibilities

• Drive sales performance by supporting the team in achieving individual and store sales targets.
• Deliver an elevated, personalized luxury experience to high-net-worth clientele.
• Build and maintain strong client relationships through CRM strategies and personalized follow-ups.
• Ensure the team delivers superior product knowledge and exceptional client service.
• Communicate and track store sales and KPI’s providing context and rationale for business sales results.
• Assist in recruiting, onboarding, and training new team members.
• Provide ongoing coaching and performance feedback to ensure a motivated and engaged team.
• Foster a positive and collaborative work environment aligned with brand values.
• Oversee daily store operations, ensuring efficiency in inventory management, cash handling, and stock replenishment.
• Uphold luxury brand standards through visual merchandising and store presentation.
• Ensure compliance with company policies, procedures, and loss prevention measures.
• Analyze sales reports and KPIs to identify areas of improvement and drive business growth.
• Assist the Store Manager in executing marketing and promotional strategies.
• Develop and implement initiatives to increase foot traffic and client loyalty.]
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Skills

Customer service

Communication

Leadership

Team management

Retail operations

Tools

Microsoft Office

Job description

OTB Group North America seeks an Assistant Store Manager for Diesel King of Prussia to lead store performance, delivering luxury service to clientele and driving sales. You will coach a high-performing team, manage store operations, and ensure adherence to brand standards while partnering with HQ and regional teams.

The role demands 5+ years in retail leadership, strong communication, and proven ability to cultivate client relationships.