Luxury Retail Assistant Manager: Lead Sales & Service

Michael Kors; Dallas (TX); Hybride; USD 32 000 - 46 000; Plein temps

Résumé du poste

Michael Kors is seeking motivated retail professionals to join our Dallas store team. You will drive personal and store sales, build client books, and deliver an elevated level of service to every guest.

You will collaborate with management on inventory, visual standards, training, and payroll processes while maintaining brand-wide policies and a polished image. A passion for fashion, trend awareness, and staff development are valued assets.

Responsabilités

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service is practiced by all associates; lead by example.
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
• Ensure all sales related policies and procedures are maintained.
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
• Maintain a keen interest in the fashion industry and market trends.
• Ensure all associates provide the highest level of customer service.
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
• Collaborate with store manager in risk management, security, store cash controls, and inventory management.
• Support and assist in staff training in all areas of appropriate register usage and maintenance.
• Understand and properly execute all management register functions.
• Participate in inventories.
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash.
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis.
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure deliveries are properly processed in a timely manner.
• Identify and communicate product concerns in a timely manner.
• Communicate inventory needs to support the business goal.
• Assist in the recruitment, training and development of staff.
• Assist in ensuring the integrity of payroll and the payroll process.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results.
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.

Description du poste

Michael Kors is seeking motivated retail professionals to join our Dallas store team. You will drive personal and store sales, build client books, and deliver an elevated level of service to every guest.

You will collaborate with management on inventory, visual standards, training, and payroll processes while maintaining brand-wide policies and a polished image. A passion for fashion, trend awareness, and staff development are valued assets.