Luxury Retail ASM Lead Team Elevate Client Experience

Diptyque Paris; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Diptyque Paris is seeking an Assistant Store Manager to support the Store Manager and lead the store team. The ASM will drive exceptional client experiences, assist with CRM initiatives, and analyze store performance to identify opportunities and boost results.

This role prepares future Store Managers through hands-on leadership and partnership across store operations, visual merchandising, training, and safety. Availability for evenings, weekends, and holidays is required.

Qualifications

• Minimum 3 years of retail management experience, preferably in luxury or beauty.
• Strong understanding of retail KPIs and business acumen.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Long Island candidates are preferred but not necessary.

Responsibilities

• Lead by example in delivering exceptional client service and luxury experiences.
• Support CRM initiatives and help achieve client engagement targets.
• Analyze store performance and partner with the Store Manager to identify opportunities and drive results.
• Contribute to weekly and monthly business reviews and reporting.
• Motivate and coach the team in the Store Manager's absence.
• Support onboarding, training, and ongoing development of team members.
• Help facilitate daily briefings and communicate store goals clearly.
• Foster a culture of feedback, recognition, and continuous learning.
• Oversee daily operations including opening/closing procedures, cash handling, and adherence to company policies.
• Support inventory management, product allocation, and stock optimization.
• Execute visual merchandising strategies and provide feedback based on sell-through.
• Maintain a clean, organized, and brand-aligned store environment.
• Embody Diptyque's values in grooming, storytelling, and client interactions.
• Ensure the team reflects the brand's luxury positioning and service standards.
• Communicate brand updates, product launches, and market insights to the team.
• Attend meetings and calls in the Store Manager's absence.
• Protect confidential company and client information; support safety protocols and emergency procedures.

Skills

Retail management

Client service

Leadership

Communication

Organization

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Diptyque Paris is seeking an Assistant Store Manager to support the Store Manager and lead the store team. The ASM will drive exceptional client experiences, assist with CRM initiatives, and analyze store performance to identify opportunities and boost results.

This role prepares future Store Managers through hands-on leadership and partnership across store operations, visual merchandising, training, and safety. Availability for evenings, weekends, and holidays is required.