Assistant Store Manager (Newbury)

Diptyque Paris; Boston (MA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Competitive benefits

Bonus potential

Job summary

A leading luxury brand is seeking an Assistant Store Manager in Boston to support the Store Manager and oversee store operations. The ideal candidate will have 3+ years of retail management experience, focusing on client experience and team leadership. Responsibilities include driving sales, onboarding staff, and maintaining store standards. This role demands excellent communication, organization, and a passion for the luxury retail environment. The base hourly rate is competitive, between $26 and $30, complemented by potential bonuses and benefits.

Qualifications

• Minimum 3 years of retail management experience, preferably in luxury or beauty.
• Strong understanding of retail KPIs and business acumen.
• Proven ability to lead teams effectively.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Flexible to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead by example in delivering exceptional client service.
• Support onboarding and development of team members.
• Oversee daily operations including cash handling and company policy adherence.
• Embod­y the brand's values in interactions.
• Ensure confidentiality and support safety protocols.

Skills

Retail management experience

Client experience delivery

Business acumen

Leadership skills

Communication skills

Organization skills

Time management skills

Microsoft Office proficiency

Passion for fragrance and beauty

Flexibility for working hours

Job description

Overview

The Assistant Store Manager (ASM) plays a key role in supporting the Store Manager and leading the store team. This role is designed to prepare future Store Managers by offering hands‑on leadership experience and strategic partnership across all areas of store operations. The ASM helps drive business results, elevate the customer experience, and foster a culture of collaboration, development, and excellence.

Key Responsibilities

Client Experience & Sales Performance

• Lead by example in delivering exceptional client service and luxury experiences
• Support CRM initiatives and help achieve client engagement targets
• Analyze store performance and partner with the Store Manager to identify opportunities and drive results
• Contribute to weekly and monthly business reviews and reporting

Team Leadership & Development

• Motivate and coach the team in the Store Manager's absence
• Support onboarding, training, and ongoing development of team members
• Help facilitate daily briefings and communicate store goals clearly
• Foster a culture of feedback, recognition, and continuous learning

Store Operations & Merchandising

• Oversee daily operations including opening/closing procedures, cash handling, and adherence to company policies
• Support inventory management, product allocation, and stock optimization
• Execute visual merchandising strategies and provide feedback based on sell‑through
• Maintain a clean, organized, and brand‑aligned store environment

Brand Stewardship & Communication

• Embod­y Diptyque's values in grooming, storytelling, and client interactions
• Ensure the team reflects the brand's luxury positioning and service standards
• Communicate brand updates, product launches, and market insights to the team
• Attend meetings and calls in the Store Manager's absence

Safety & Confidentiality

• Protect confidential company and client information
• Support safety protocols and emergency procedures
• Partner with leadership to address team concerns and maintain a safe, inclusive workplace

Qualifications

• Minimum 3 years of retail management experience, preferably in luxury or beauty
• Strong understanding of retail KPIs and business acumen
• Proven ability to lead teams and deliver exceptional client experiences
• Excellent communication, organization, and time management skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Passion for fragrance, beauty, and luxury retail
• Flexibility to work evenings, weekends, and holidays as needed

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Hourly Rate: $26 - $30