Luxury Restaurant Server – Guest Experience

Viceroy Hotels and Resorts; Chicago (IL); On-site; USD 19,286 - 24,796; Full time

Job summary

Viceroy Hotels & Resorts in Chicago is seeking a Restaurant Server to deliver attentive, friendly service and ensure guest satisfaction in a fast-paced luxury setting. You will take orders, serve food and beverages, and handle payments with accuracy.

Candidates should know the menu, upsell promotions, operate the POS, and maintain a clean, well-stocked dining area. Flexible hours, ability to stand long shifts, and professional appearance are required.

Qualifications

• High School diploma or equivalent and/or hospitality experience.
• Flexibility for long hours, including evenings and weekends.
• Ability to stand for long periods and lift up to 50 pounds.
• Effective verbal and written communication with guests and team.
• Ability to multitask and prioritize guest needs.
• Maintain professional appearance and demeanor.

Responsibilities

• Provide attentive, courteous, and efficient service to guests.
• Know menus and daily specials.
• Service guests with food and beverages.
• Handle opening/closing procedures and station rotation.
• Operate the POS system and cashiering functions.
• Receive and deliver orders and collect payment.
• Upsell food, beverages, and promotions.
• Ensure guest satisfaction.
• Maintain cleanliness of tables and service areas.
• Answer telephone according to standards.
• Stay familiar with hotel outlets and room service.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Cash handling

POS system

Teamwork

Education

High School diploma or equivalent

Tools

POS system

Job description

Viceroy Hotels & Resorts in Chicago is seeking a Restaurant Server to deliver attentive, friendly service and ensure guest satisfaction in a fast-paced luxury setting. You will take orders, serve food and beverages, and handle payments with accuracy.

Candidates should know the menu, upsell promotions, operate the POS, and maintain a clean, well-stocked dining area. Flexible hours, ability to stand long shifts, and professional appearance are required.