Luxury Resort Reservations Concierge

Park Hyatt; Carlsbad (CA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Complimentary Employee Meal andParking

Complimentary hotel nights and Hyatt-©

Medical, Dental, Vision Insurance

Paid holidays, vacation and sick leave

401K with Matching

Employee Stock Purchase Plan

Educational Reimbursement

Job summary

Park Hyatt Aviara Resort in Carlsbad, California, seeks a Resort Services Coordinator (Part-Time) to deliver exceptional hospitality via phone and email, ensuring memorable guest experiences. The role emphasizes attentiveness, accuracy, teamwork, and seamless coordination with staff across departments.

The position requires strong communication skills, initiative, and the ability to multitask in a luxury, fast-paced environment. Prior Hyatt or luxury-hotel experience is preferred.

Qualifications

• Preferred experience in Luxury 5 Star Hotel or Hyatt properties delivering outstanding guest experiences in Reservations, Front Office, Spa or Food & Beverage.
• Experience with hotel systems such as Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge).
• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage.
• Excellent mathematical, written, spoken, technical and computer skills.
• Detail-oriented, able to multitask, and provide high level of service with confidentiality.

Responsibilities

• Speak knowledgeably about Resort and Area offerings including hotel reservations, pool/cabanas, spa, golf, restaurants, groups, conventions and attractions.
• Provide professional, personalized, luxury service.
• Process in-room dining orders in a luxury, anticipatory service environment.
• Respond quickly to guest service opportunities and assist with recovery with leadership support.
• Answer incoming calls and maintain pleasant phone demeanor and typing skills.
• Correspond with guests before, during and after their stay.

Skills

Customer service

Guest relations

Communication

Tools

Opera

OpenTable

Zingle

Infrasys

Job description

Park Hyatt Aviara Resort in Carlsbad, California, seeks a Resort Services Coordinator (Part-Time) to deliver exceptional hospitality via phone and email, ensuring memorable guest experiences. The role emphasizes attentiveness, accuracy, teamwork, and seamless coordination with staff across departments.

The position requires strong communication skills, initiative, and the ability to multitask in a luxury, fast-paced environment. Prior Hyatt or luxury-hotel experience is preferred.