Luxury Resort Housekeeping Executive Lead

MGM Resorts International; Las Vegas (NV); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development

Free meals

Free parking

Wellness programs

Discounts

Job summary

MGM Resorts International seeks an Assistant Executive Housekeeper for The Cosmopolitan of Las Vegas. In this leadership role, you will oversee housekeeping operations, inspire teams, and ensure guest rooms and public spaces meet world‑class standards that define Cosmopolitan.

Join a team dedicated to exceptional service and guest satisfaction. Position involves managing HR functions, inspections, and collaboration with scheduling to meet budgets and objectives, with emphasis on luxury service

Qualifications

• Two years of relevant experience, preferably in Housekeeping or EVS.
• Previous supervisory or leadership experience in a luxury resort environment preferred.
• Experience leading union team members and working within a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills; bilingual highly preferred.
• Must be able to work various shifts, including weekends.

Responsibilities

• Respond to guest concerns in a professional and timely manner, ensuring positive resolution.
• Manage departmental performance, budgets, staffing levels, and accountability processes.
• Lead all Housekeeping HR functions: hiring, training, coaching, recognition, performance management, discipline, succession planning, and policy compliance.
• Mentor and develop Housekeeping Floor Managers; conduct daily room inspections for QA and sanitation.
• Partner with Scheduling Attendants to ensure timely bidding per policies.
• Represent management in unemployment hearings, union grievances, arbitrations, and other meetings as needed.

Skills

Leadership

Staff supervision

Guest service

Communication

Bilingual

Job description

MGM Resorts International seeks an Assistant Executive Housekeeper for The Cosmopolitan of Las Vegas. In this leadership role, you will oversee housekeeping operations, inspire teams, and ensure guest rooms and public spaces meet world‑class standards that define Cosmopolitan.

Join a team dedicated to exceptional service and guest satisfaction. Position involves managing HR functions, inspections, and collaboration with scheduling to meet budgets and objectives, with emphasis on luxury service