Luxury Resort Guest Services Concierge

Fairmont Hotels & Resorts; Hawaii; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Group life insurance

401(k) with company match

Paid holidays and vacation

Employee dining meals

Hotel discounts

Travel discounts at Accor properties

Job summary

Fairmont Orchid on Hawai‘i Island seeks a Guest Services Ambassador to create exceptional first and last impressions, delivering personalized luxury service across the guest journey, including arrival, valet, bell, and transportation support. You will embody the aloha spirit, align with Fairmont luxury standards, and may assist other operations to ensure seamless guest experiences.

Requirements include a High School Diploma, luxury hospitality or guest services experience preferred, a valid

Qualifications

• High school diploma or equivalent required.
• Experience in luxury hospitality or guest services preferred.
• Valid driver's license required.

Responsibilities

• Deliver arrival, valet, bell, and transportation support while creating memorable experiences.
• Serve as a welcoming presence and ensure seamless service throughout the guest journey.
• Collaborate with resort operations to uphold Fairmont luxury standards.

Skills

Guest services

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Fairmont Orchid on Hawai‘i Island seeks a Guest Services Ambassador to create exceptional first and last impressions, delivering personalized luxury service across the guest journey, including arrival, valet, bell, and transportation support. You will embody the aloha spirit, align with Fairmont luxury standards, and may assist other operations to ensure seamless guest experiences.

Requirements include a High School Diploma, luxury hospitality or guest services experience preferred, a valid