Luxury Resort F&B Waitstaff — Guest Experience Pro

The Walt Disney Company; Anaheim (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Cast-exclusive discounts

Disney Aspire tuition assistance

Medical benefits

Job summary

The Walt Disney Company at Disneyland Resort Hotels in Anaheim, CA is seeking Hotel Food and Beverage Cast Members to deliver exceptional service in a luxury dining environment. You will take orders, guide guests through menus, and ensure quality, all while maintaining a fast-paced, guest-focused experience.

Pay rate starts at $21.13 per hour plus tips, with benefits such as medical and Disney Aspire tuition assistance. Weekend availability and 21+ age are required for this role.

Qualifications

• You must be at least 21 years of age.
• 2+ years serving experience at a high-volume, high-end restaurant.
• Initiative to own and resolve Guest situations.
• Ability to multi-task and work in a fast-paced environment.
• Sense of urgency and commitment to quality.
• Demonstrated excellent Guest Service and service recovery abilities.
• Knowledge of food presentation and quality standards.
• Willingness to greet and welcome Guests.
• Extensive knowledge of wine and spirits.

Responsibilities

• Provide over the top Guest Service to all Guests.
• Take Guests’ orders and enter into point-of-sale system.
• Follow up with Guests throughout their meal and provide excellent service.
• Share knowledge of menu items, wines, and spirits with Guests and make pairings.
• Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.
• Resolve concerns independently and provide service recovery when needed.
• Possess knowledge of food presentation and quality standards.
• Interact with Guests with a genuine sense of interest.

Skills

Guest service

Multitasking

Food and beverage service

POS system

Wine and spirits knowledge

Guest recovery

Tools

POS system

Job description

The Walt Disney Company at Disneyland Resort Hotels in Anaheim, CA is seeking Hotel Food and Beverage Cast Members to deliver exceptional service in a luxury dining environment. You will take orders, guide guests through menus, and ensure quality, all while maintaining a fast-paced, guest-focused experience.

Pay rate starts at $21.13 per hour plus tips, with benefits such as medical and Disney Aspire tuition assistance. Weekend availability and 21+ age are required for this role.