Luxury Residential Concierge - Resident Experience Lead

Rose Associates Inc.; New York (NY); On-site; USD 26,000 - 37,000; Part time

Job summary

Rose Associates Inc. is seeking a service-oriented Concierge for a luxury residential building in New York. You will greet residents, provide information on amenities and local services, and act as the central contact for resident inquiries.

The role requires on-site presence, the ability to manage packages, and collaboration with staff to maintain a safe, welcoming community. Ideal candidates demonstrate superb communication, strong organizational skills, and professional demeanor.

Qualifications

• Proven customer service and interpersonal communication skills.
• Strong organization and multitasking abilities.
• Familiarity with security procedures; NYS Security Guard License a plus.

Responsibilities

• Greet and assist residents and guests in a friendly, professional manner.
• Coordinate package deliveries and notify residents promptly.
• Serve as central point of contact for residents and relay messages as needed.
• Monitor building entrances and enforce access control policies.
• Ensure compliance with workplace safety regulations.
• Be on-site and able to move throughout the building to address matters.
• Handle tasks in small spaces and with large/heavy packages as needed.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Computer literacy

Education

NYS Security Guard License (preferred)

Tools

Microsoft Office

Yardi

Job description

Rose Associates Inc. is seeking a service-oriented Concierge for a luxury residential building in New York. You will greet residents, provide information on amenities and local services, and act as the central contact for resident inquiries.

The role requires on-site presence, the ability to manage packages, and collaboration with staff to maintain a safe, welcoming community. Ideal candidates demonstrate superb communication, strong organizational skills, and professional demeanor.