Luxury Reservations Specialist — Guest Experience

Harwood Hospitality Group

Dallas, Northern (TX, KY)

Hybrid

USD 36,000 - 48,000

Full time

8 days ago
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Job summary

Harwood Hospitality Group is seeking a Reservations Agent for Hôtel Swexan in Dallas. You will be the first contact for guests, handling inquiries and bookings to drive revenue while delivering a personalized luxury experience.

Responsibilities include managing reservations in PMS/CRS, promoting upgrades, and ensuring accurate details. The role requires strong English communication and availability for evenings, weekends, and holidays in a premium property setting.

Qualifications

  • High School diploma or equivalent.
  • Experience in luxury or upscale property preferred.
  • Excellent English communication; bilingual abilities are a plus.

Responsibilities

  • Answer inbound calls, emails, and inquiries with guest-focused communication.
  • Create, modify, and cancel reservations in PMS/CRS accurately.
  • Promote upsells, packages, and experiences to maximize revenue.
  • Explain destination fees, policies, and hotel amenities clearly.
  • Maintain guest profiles and preferences for personalized service.
  • Ensure accurate rate codes, packages, and billing at booking.
  • Collaborate with Front Office, Sales, and Revenue Management on availability and requests.
  • Input group room details into Opera from Sales as needed.
  • Monitor booking pace and flag high-demand dates to leadership.
  • Assist with pre-arrival planning and VIP coordination as required.
  • Stay informed about hotel offerings, local attractions, and transport options.
  • Uphold luxury service standards and professional representation.

Skills

Communication skills
English fluency
Bi-lingual

Education

High School diploma

Tools

Opera PMS

Job description

Harwood Hospitality Group is seeking a Reservations Agent for Hôtel Swexan in Dallas. You will be the first contact for guests, handling inquiries and bookings to drive revenue while delivering a personalized luxury experience.

Responsibilities include managing reservations in PMS/CRS, promoting upgrades, and ensuring accurate details. The role requires strong English communication and availability for evenings, weekends, and holidays in a premium property setting.

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