Luxury Front Desk Agent – Guest Experience Expert

Royal-Park-Hotel; Rochester (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

24/7 Teledoc

Job summary

Royal Park Hotel in Rochester, MI, seeks a friendly Front Desk Agent to welcome guests and ensure a memorable stay. You will manage check-ins/check-outs, respond to inquiries, and provide local recommendations with a professional, guest-centered approach.

The role offers opportunities to collaborate with multiple departments, maintain an organized front desk, and handle financial transactions accurately while delivering high-quality service.

Qualifications

• Previous experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure.
• Proficiency with hotel software systems.

Responsibilities

• Handle guest check-ins and check-outs.
• Respond to inquiries with professionalism and empathy.
• Assist guests with recommendations and information about local attractions and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Cash handling

PMS proficiency

Multitasking

Communication skills

Education

High School diploma

Tools

PMS software

Job description

Royal Park Hotel in Rochester, MI, seeks a friendly Front Desk Agent to welcome guests and ensure a memorable stay. You will manage check-ins/check-outs, respond to inquiries, and provide local recommendations with a professional, guest-centered approach.

The role offers opportunities to collaborate with multiple departments, maintain an organized front desk, and handle financial transactions accurately while delivering high-quality service.