Luxury Property Manager – Vacation Homes

Natural Retreats US LLC; Santa Rosa Beach (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

Natural Retreats is seeking a Property Manager for the Santa Rosa Beach, FL area. The role oversees property management, HOA liaison, and guest/owner satisfaction while coordinating housekeeping, maintenance, and inspections.

You will build relationships with homeowners, analyze revenue targets, onboard new properties, and collaborate across departments to ensure brand standards and exceptional experiences for guests and owners alike.

Qualifications

• Must have High School Diploma or equivalent.
• Prior experience in customer service with demonstrated desire to delight the clientele.
• Valid driver's license and ability to be covered under NR's vehicle insurance.
• Ability to pass pre-employment testing which may include drug testing and/or background screening.
• Proficiency with Microsoft Office Suite including Excel, Word, PowerPoint and Outlook; willingness to learn new software.
• Strong written and verbal communication with multiple stakeholders.
• Exceptional interpersonal skills for building homeowner relationships (timely follow-up, active listening, proactivity).
• Attention to detail; uphold luxury service standards for homeowners and guests.
• Flexible, fast-paced environment; peak season adjustments anticipated.
• Must be able to walk long periods and lift up to 25 lbs.

Responsibilities

• Act as dedicated point of contact for homeowners and manage the contract-based duties.
• Proactively understand homeowner expectations and monitor satisfaction; communicate timely.
• Analyze data to ensure revenue goals for homes are met.
• Onboard new homeowners and properties with accurate system entries and scheduling.
• Collaborate with Maintenance, Housekeeping and other departments for services.
• Manage vendor outcomes and approve invoices for repairs and services.
• Review homeowner charges and credits to produce accurate statements.
• Conduct weekly/biweekly property walk-throughs to ensure readiness and brand standards.
• Inform management of issues and take proper action for guest/homeowner satisfaction.
• Complete operational reports and inspections per Natural Retreats policies.
• Serve as brand ambassador promoting Natural Retreats destinations and services.
• Maintain open, honest communication with manager and onsite staff.

Skills

Customer service

Microsoft Office

Excel

Word

PowerPoint

Outlook

Written and verbal communication

Interpersonal skills

Active listening

Proactivity

Adaptability

Problem solving

Attention to detail

Time management

Team player

Enthusiasm for Natural Retreats

Education

High School Diploma or equivalent

Job description

Natural Retreats is seeking a Property Manager for the Santa Rosa Beach, FL area. The role oversees property management, HOA liaison, and guest/owner satisfaction while coordinating housekeeping, maintenance, and inspections.

You will build relationships with homeowners, analyze revenue targets, onboard new properties, and collaborate across departments to ensure brand standards and exceptional experiences for guests and owners alike.