Luxury Property Experience Manager

Downtime Vacation Rentals; Panama City Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Company phone

Gas stipend

Job summary

Downtime Vacation Rentals in Panama City Beach, FL is seeking a Luxury Property Experience Manager. You will own the guest experience and the care of every luxury home, from pre-arrival through post-stay, coordinating turnovers, maintenance, and owner updates.

Join a small, fast-moving team that values exceeding guest expectations, attention to detail, and a hands-on approach to property care and guest service.

Qualifications

• Hospitality or vacation rental experience helps.
• The right attitude matters more.
• Must live in the Panama City Beach/Emerald Coast area with reliable transportation.
• Flexibility for some evenings and weekends.

Responsibilities

• Own the guest experience from pre-arrival to post-stay.
• Oversee care of each home, including turnovers and maintenance coordination.
• Maintain regular owner communications with updates and issue resolution.
• Collaborate with cleaners and service partners to keep homes pristine.

Skills

Guest experience

Attention to detail

Communication

Hospitality

Job description

Luxury Property Experience Manager

Everyone else gets the downtime. You make it happen.

Downtime Vacation Rentals · Panama City Beach, FL · Full-time

Let's get one thing out of the way.

Yes, this is a property management job. But it isn't the one you're picturing. Nobody books a luxury beach home hoping it gets "managed." They book it hoping for the best week of their year. And owners don't hand us their home hoping it gets "managed" either. They want it cared for like it's ours. Your job is to make sure both happen.

Why Downtime is different

Most rental companies on the Emerald Coast chase volume. More homes, more bookings, less attention. We went the other direction. We keep a small collection of luxury homes on purpose, so every home gets walked, every detail gets noticed, and every guest gets a real person who actually cares how their trip is going.

We're a young company that moves fast, tries new things, and isn't afraid to do it differently than everyone else. If that sounds like your kind of place, keep reading.

What you'll own

You'll own two things: the guest experience and the care of every home, start to finish. Here's what that looks like day to day.

The guests. You'll be the first voice a guest hears and the last one they remember. Pre-arrival messages, a smooth check-in, a quick check-in mid-stay, and the 9pm "the pool heater stopped" call handled like it's no big deal. When there's a birthday or anniversary on the calendar, you'll find a way to make it special.

The homes. You'll walk our homes regularly and inspect them in detail, catching the loose cabinet hinge before a guest ever does. You'll coordinate turnovers with our cleaners, schedule and follow up on maintenance, and work with our service partners so every home is perfect on arrival.

The owners. For a select group of homes, you'll be the owner's main point of contact. That means regular updates on how their home is doing, flagging issues early with a recommended fix, walking them through maintenance needs, and making sure they always know their home is in great hands.

Everything in between. We're a small team, so you'll jump in wherever you're needed. You'll wear a lot of hats here. We think that's the fun part.

You're probably our person if

You get genuinely excited about making someone's day. You notice things other people walk right past. You stay cool when plans change. You'd rather be out in the homes than stuck behind a desk. And you want to join something early, where your ideas actually shape how things get done.

Hospitality or vacation rental experience helps. The right attitude matters more.

What's in it for you

A competitive salary based on experience, plus health insurance and a 401(k) with company match. We'll also set you up with a company phone and computer, and a monthly gas stipend, because this job happens out in the homes.

What we need from you

You'll need to live in the Panama City Beach / Emerald Coast area, have reliable transportation, and be flexible with some evenings and weekends. Guests don't only need us 9 to 5, and neither will you.

We take other people's downtime seriously. Come help us do it.