Luxury Patient Experience Coordinator

SkyRose Rejuvenation Clinic & Spa LLC; Orland Park (IL); On-site; USD 25,000 - 33,000; Part time

Job summary

SkyRose Rejuvenation Clinic & Spa LLC is seeking a polished Guest Relations & Patient Experience Coordinator to lead a luxury client journey from inquiry to ongoing care. The role emphasizes proactive engagement, schedule optimization, and membership retention within a high-end spa environment.

The position is part-time and pays hourly plus performance incentives, with a focus on delivering exceptional service and driving client satisfaction across multiple touchpoints.

Qualifications

• Excellent verbal and written communication skills required.
• Strong organizational skills and attention to detail.
• Experience coordinating CRM, scheduling, and payments.
• Comfortable discussing pricing and service recommendations with clients.

Responsibilities

• Serve as the first and last point of contact for clients; create a luxury, polished experience.
• Respond to inquiries via calls, texts, website, and social channels; document activity in CRM.
• Support consultations and guide clients to appropriate services; follow established scripts.
• Coordinate treatment timelines, scheduling, financing, and memberships across the client journey.
• Proactively rebook, manage retention initiatives, and monitor patient lifecycle stages.

Skills

Verbal & written communication

Telephone presence

Organization & detail-oriented

CRM management

Follow-up discipline

Education

High school diploma or equivalent

Tools

GoHighLevel/LeadConnector

Aesthetic Record

Job description

SkyRose Rejuvenation Clinic & Spa LLC is seeking a polished Guest Relations & Patient Experience Coordinator to lead a luxury client journey from inquiry to ongoing care. The role emphasizes proactive engagement, schedule optimization, and membership retention within a high-end spa environment.

The position is part-time and pays hourly plus performance incentives, with a focus on delivering exceptional service and driving client satisfaction across multiple touchpoints.