Luxury Outlet Assistant Manager — Guest Experience Leader

Hyatt Hotels Corporation; Kansas City (MO); Sur place; USD 27 000 - 51 000; Plein temps

Résumé du poste

The Standard, Pattaya Na Jomtien in Pattaya, Thailand, is seeking an Assistant Manager - Outlet to supervise daily restaurant operations and uphold luxury guest experiences. You will lead a skilled team, ensure flawless service, and coordinate with culinary and beverage colleagues to optimize guest satisfaction and outlet performance.

Ideal candidates have 3–5 years in F&B with supervisory exposure in luxury settings, plus strong budgeting, cost control, and guest-relations capabilities.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• 3–5 years F&B experience, including 1–2 years in a supervisory role within a luxury hospitality environment.
• Strong leadership and guest-service skills.

Responsabilités

• Oversee daily outlet operations and ensure luxury service standards.
• Lead, coach, and motivate the outlet team to achieve guest satisfaction and performance goals.
• Monitor service standards across all meal periods to deliver professional, personalized service.
• Handle guest feedback and service recovery to ensure positive outcomes.
• Coordinate with culinary and beverage teams for seamless kitchen-service coordination.
• Manage staffing, rosters, attendance and productivity to support efficient operations.

Connaissances

Leadership

Guest service standards

Communication

Problem solving

Formation

Diploma or Bachelor’s degree in Hospitality Management

Outils

Restaurant management systems

Microsoft Office

Description du poste

The Standard, Pattaya Na Jomtien in Pattaya, Thailand, is seeking an Assistant Manager - Outlet to supervise daily restaurant operations and uphold luxury guest experiences. You will lead a skilled team, ensure flawless service, and coordinate with culinary and beverage colleagues to optimize guest satisfaction and outlet performance.

Ideal candidates have 3–5 years in F&B with supervisory exposure in luxury settings, plus strong budgeting, cost control, and guest-relations capabilities.