Luxury Optician & Client Experience Specialist

EssilorLuxottica; Pasadena (CA); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica is seeking a Licensed Optician to help lead our Luxury Retail stores in California by building and maintaining a strong client following and delivering an exceptional customer experience. You will support the Store Manager to ensure optical quality controls are in compliance and you will stay current on product knowledge and fashion trends to drive sales.

Ideal candidates have a High School Diploma, 2+ years of luxury sales, a valid optician license, and strong communication and

Qualifications

• High School Diploma required and state licensure or certification as an optician.
• 2+ years sales experience in luxury service industry.
• Knowledge of current optical theory and practices.
• Natural ability to build a client following.
• Polished appearance and strong communication skills.

Responsibilities

• Maintains high standards of sales and service.
• Exceeds client service and sales standards with exceptional experiences.
• Connects with customers to build a strong client following.
• Guides customers in selecting frames and lenses for lifestyle, RX, and price.
• Accurately takes measurements, fits eyewear, and ensures quality.
• Ensures finished eyewear meets luxury retail standards.
• Stays current on product knowledge and fashion trends to drive sales.
• Maintains presentation standards on floor and back office.
• Maintains inventory controls.
• Trains and mentors Managers and Associates.
• Supports events and embodies Luxottica Retail values.

Skills

Client relationship building

Sales experience

Communication skills

Interpersonal skills

Flexible hours

Education

High School Diploma

Job description

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Licensed Optician assists in leading the Luxury Retail stores to success by building and maintaining a strong client following. Consistently delivers an exceptional experience in order to exceed service and sales expectations. Support the Store Manager in ensuring that all optical quality controls are in compliance

MAJOR DUTIES AND RESPONSIBILITIES

• Maintains extremely high standards of sales and service.
• Meets and exceeds all client service and sales standards by consistently delivering an exceptional experience.
• Connects and develops strong relationships with customers in order to build and maintain a strong client following.
• Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe, RX and price needs.
• Demonstrates flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and execution of all details.
• Ensures finished eyewear meets the Luxury Retail standard of flawless accuracy.
• Stays current on product knowledge and fashion trends in order to drive sales.
• Maintains presentation standards both on the sales floor and back office.
• Maintains inventory controls.
• Understands and supports all Luxury Retail policies and procedures.
• Trains and mentors Managers and Associates.
• Supports set-up and execution of all events.
• Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

BASIC QUALIFICATIONS

• High School Diploma
• State licensure or certification by a nationally-recognized opticianary association as an optician
• 2+ years sales experience in the luxury service industry
• Knowledge of current optical theory and practices
• Natural ability in building a client following
• Polished Appearance
• Strong written and verbal communication skills
• Strong Interpersonal skills
• Resourceful and result driven
• Flexibility to work non-traditional hours including evenings and weekends

Pay Range:25.02 -39.02

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.