Luxury Minibar Attendant - Guest Experience Pro

Crosby Hotel Llc; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision benefits

Complimentary meals on shift

Free uniform dry-cleaning

Commuter transit benefits

Education reimbursement up to $3,000

Social events and team discounts

Job summary

Firmdale Hotels Warren Street Hotel in New York seeks a Minibar Attendant to stock, itemize, and clean guest room minibars daily and manage guest charges accurately, ensuring presentation standards and timely replenishment.

You'll work in a luxury hotel environment, collaborating across departments to deliver exceptional service, upsell offerings, and maintain impeccable workspaces. Availability for AM/PM shifts, weekends and holidays is required.

Qualifications

• Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
• Must understand how to use POS programs such as Micros
• Must be open to working AM/PM shifts, week days, weekends and holidays
• Has a keen sense of attention to detail within your workspace
• Able to keep track of inventory and ordering
• To take personal responsibility for punctuality

Responsibilities

• Accurately stock, itemize, and clean guest room minibars daily
• Take inventory, process guest charges for consumed items, and ensure accurate posting
• Ensure rotation of minibar products and maintain proper presentation standards
• Communicate effectively with management regarding issues or discrepancies
• Promote other Firmdale Hotels and restaurants, and practice upselling techniques where appropriate
• Liaise with other departments to guarantee seamless guest service
• Follow allergy and safety procedures at all times
• Deliver the highest level of customer service with professionalism and courtesy
• Display appropriate telephone etiquette and effective communication at all times
• Support other team members and assist with departmental duties as required
• Take responsibility for punctuality, organization, and maintaining a clean workspace

Skills

Food & beverage knowledge

POS (Micros)

Attention to detail

Inventory management

Punctuality

Tools

Micros POS

Job description

Firmdale Hotels Warren Street Hotel in New York seeks a Minibar Attendant to stock, itemize, and clean guest room minibars daily and manage guest charges accurately, ensuring presentation standards and timely replenishment.

You'll work in a luxury hotel environment, collaborating across departments to deliver exceptional service, upsell offerings, and maintain impeccable workspaces. Availability for AM/PM shifts, weekends and holidays is required.