Luxury Marketplace Operations Assistant

Bloomingdale's; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Bloomingdale's Marketplace is seeking a highly organized Marketplace Assistant to support day-to-day operations across customer service, vendor management, and store operations. The role emphasizes operational excellence, issue resolution, and SLA enforcement to ensure a seamless shopping experience.

The ideal candidate thrives in a fast-paced environment, manages multiple priorities, and communicates effectively with internal and external partners to drive continuous improvement and reliable

Qualifications

• Bachelor's Degree from a 4-year college or university.
• 0-2 years of relevant work experience in operations, retail and/or e-commerce.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Strong problem-solving skills with the ability to identify root causes and resolve issues.
• Ability to quickly learn new processes with a structured, methodical mindset.
• Excellent written and verbal communication skills.
• Strong sense of ownership, accountability, and follow-through.
• Proficiency in Microsoft Excel.

Responsibilities

• Serve as a primary operational contact for vendors and stores regarding day-to-day process questions and issue resolution.
• Troubleshoot operational challenges and provide guidance on policies, procedures, and best practices.
• Provide white-glove support for luxury and high-profile vendor partners to maintain seamless operations.
• Own the research and resolution of operational and financial disputes.
• Analyze transaction histories, shipment records, and supporting documentation to determine appropriate resolutions.
• Ensure financial credit and inventory ownership are accurately reconciled and processed.
• Conduct regular outreach to vendor and store partners to provide performance feedback and highlight opportunities.
• Escalate and support enforcement actions, including corrective action plans and seller suspensions, when partners fail to meet operational expectations.
• Partner with Customer Service, Store Operations, and cross-functional teams to address recurring friction points and drive business outcomes.
• Track recurring operational offenders and maintain reporting to support ongoing accountability efforts.
• Analyze operational reports and performance data to identify opportunities for improved efficiency and customer experience.
• Support special projects and operational initiatives as business priorities evolve.

Skills

Operational Excellence

Problem Solving

SLA Management

Customer-Centric Mindset

Relationship Management

Time Management

Multi-Tasking

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Bloomingdale's Marketplace is seeking a highly organized Marketplace Assistant to support day-to-day operations across customer service, vendor management, and store operations. The role emphasizes operational excellence, issue resolution, and SLA enforcement to ensure a seamless shopping experience.

The ideal candidate thrives in a fast-paced environment, manages multiple priorities, and communicates effectively with internal and external partners to drive continuous improvement and reliable