Luxury Learning Experience Designer

LAGOS; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

LAGOS is seeking a Learning Content Developer to design, develop, and maintain learning content across our luxury retail ecosystem. The role combines instructional design with product education, storytelling, and brand heritage to elevate associate performance and customer experiences.

The ideal candidate will create digital and instructor-led programs, develop facilitator materials, and collaborate with merchandising, design, and product teams to translate complex product information into

Qualifications

• Bachelor's degree in Instructional Design, Learning & Development, Education, Communications, Human Resources, Organizational Development, or a related field preferred.
• 3-7 years of experience designing and developing learning content in retail, hospitality, consumer goods, luxury, or a similarly customer-focused environment.
• Experience creating instructor-led, virtual, eLearning, and microlearning content.
• Demonstrated success translating complex concepts into engaging learning experiences.
• Experience partnering with subject matter experts and organizational leaders.

Responsibilities

• Design and develop engaging learning experiences using adult learning principles and instructional design methodologies.
• Create digital, instructor-led, virtual, and blended learning solutions to support onboarding, capability development, compliance, leadership development, and operational excellence programs.
• Develop facilitator guides, participant workbooks, job aids, discussion guides, coaching tools, assessments, and presentation materials.
• Create microlearning, video-based learning, and performance support resources that can be easily consumed in a retail environment.
• Ensure learning materials are visually compelling, brand-aligned, and reflective of the company's luxury positioning.
• Partner with merchandising, design, marketing, and product development teams to create learning programs that educate employees on product collections, gemstones, metals, craftsmanship, and brand heritage.
• Translate technical product information into compelling learning experiences that enable associates to confidently communicate product value and differentiation.
• Develop content that strengthens storytelling capabilities and enhances customer interactions throughout the sales journey.
• Create learning solutions that support employees across stores, digital commerce, customer care, and corporate functions.
• Develop content that reinforces selling excellence, customer experience standards, operational processes, and omnichannel capabilities.
• Ensure learning experiences support consistency across all customer touchpoints.
• Collaborate with business leaders and subject matter experts to identify learning needs and define solution requirements.
• Manage multiple learning projects simultaneously while meeting deadlines and maintaining quality standards.
• Conduct needs analyses and recommend learning solutions aligned with organizational objectives.
• Review and update existing training materials to ensure ongoing relevance, accuracy, and effectiveness.
• Evaluate learning effectiveness through assessments, feedback, and performance metrics.
• Analyze learner engagement and completion data to identify opportunities for improvement.
• Continuously enhance content quality, learning experience design, and delivery effectiveness.

Skills

Instructional design

Learning content development

eLearning authoring

LMS familiarity

MS Office

Education

Bachelor's degree in Instructional Design or related field

Tools

Articulate Storyline

Articulate Rise

Adobe Captivate

Camtasia

LMS platforms

Job description

LAGOS is seeking a Learning Content Developer to design, develop, and maintain learning content across our luxury retail ecosystem. The role combines instructional design with product education, storytelling, and brand heritage to elevate associate performance and customer experiences.

The ideal candidate will create digital and instructor-led programs, develop facilitator materials, and collaborate with merchandising, design, and product teams to translate complex product information into