Luxury Keyholder: Client Relations & Leadership

goop; Aspen (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Fertility benefits

Paid parental leave

Goop discounts

Brand partner offers

Lifestyle resources/events

Job summary

goop in Aspen, CO is seeking a Keyholder to deliver top-tier client experiences and drive sales in a luxury retail setting. This full-time role includes equity and commission planning, and requires a flexible schedule including holidays, overnights, and weekends.

You will manage opening/closing, build a loyal clientele, learn product details, and maintain in-store standards while growing the local community. The position emphasizes leadership and customer-centric service.

Qualifications

• 2-4+ years of retail experience, preferably within a luxury environment.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to perform effective selling techniques to achieve sales and repeat business.
• Basic computer skills and familiarity with the Microsoft Suite.
• Physical requirements: lift / carry / move 40lbs minimum including fixtures and product.
• Flexible schedule including holidays, overnights, and weekends.

Responsibilities

• Create a warm and welcoming in-store environment, while maintaining in-store visual standards.
• Maintain an effective clientele book, understanding surrounding community and catering to the demographic of potential clients.
• Learn the details of the product assortment and successfully communicate the finest details to clients, both current and new.
• Able to handle transfers and return to vendors, while filing necessary paperwork.
• Handle in-store RTVs, damages, etc. when necessary.

Skills

Retail experience

Luxury environment

Interpersonal communication

Verbal communication

Basic computer skills

Microsoft Suite

Tools

Microsoft Office

Job description

goop in Aspen, CO is seeking a Keyholder to deliver top-tier client experiences and drive sales in a luxury retail setting. This full-time role includes equity and commission planning, and requires a flexible schedule including holidays, overnights, and weekends.

You will manage opening/closing, build a loyal clientele, learn product details, and maintain in-store standards while growing the local community. The position emphasizes leadership and customer-centric service.