Luxury Jewelry Store Lead - Client Experience & Growth

Reeds Jewelers; Lexington (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hourly base pay + monthly commission

Health/dental/life/LTD insurance

401k, merchandise discounts, career增长

Job summary

REEDS Jewelers in Lexington, KY is seeking a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team and shaping the client experience. This role focuses on developing a skilled team while upholding REEDS’ commitment to quality and service.

The Assistant Store Manager will lead on the sales floor, mentor colleagues, and ensure smooth day-to-day operations with a strong emphasis on client relationships, training, and performance.

Qualifications

• Minimum 3 years of experience in retail, preferably luxury, specialty, or jewelry retail.
• Proven track record of driving sales results while delivering exceptional customer experiences.
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma/Equivalent.
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required.

Responsibilities

• Partner with the Store Manager to exceed store sales goals and KPIs through effective leadership and coaching.
• Demonstrate strong sales presence on the floor, fostering deep client relationships and personally contributing to revenue goals.
• Drive business growth by leveraging key product categories and promotional strategies.
• Support the execution of client development initiatives to cultivate both new and loyal REEDS customers.
• Uphold REEDS’ standard of exceptional service at every client touchpoint.
• Coach and inspire team members to create unforgettable, personalized shopping experiences.
• Be a consistent presence on the sales floor to support, troubleshoot, and celebrate team success.
• Use client feedback to improve service strategies and store experiences.
• Help attract and retain top-tier talent that reflects the REEDS brand.
• Foster a positive, goal-oriented culture by mentoring team members and providing regular coaching and feedback.
• Champion ongoing development by encouraging participation in company training programs and performance initiatives.

Skills

Retail leadership

Sales performance

Customer service

POS systems

MS Office

Digital commerce tools

Flexible schedule

Education

High School Diploma/Equivalent

Tools

POS systems

Microsoft Office

Digital commerce platforms

Job description

REEDS Jewelers in Lexington, KY is seeking a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team and shaping the client experience. This role focuses on developing a skilled team while upholding REEDS’ commitment to quality and service.

The Assistant Store Manager will lead on the sales floor, mentor colleagues, and ensure smooth day-to-day operations with a strong emphasis on client relationships, training, and performance.