Luxury Jewelry Sales Consultant – In-Store & Virtual

Brilliant Earth; Baltimore (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diversity & Inclusion

Wellness Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and Volunteer Programs

Medical/Dental/Vision

Job summary

Brilliant Earth is seeking a dedicated Jewelry Sales Associate in Baltimore, MD to guide customers through their purchase journey across in-person and virtual appointments, phones, or live chat. You will deliver a luxury customer experience and help clients find their perfect piece.

The role is full-time, requires weekend availability, and is performed in person at our Baltimore showroom. You’ll work with a high-energy team, use our ERP system, and participate in ongoing training to grow within

Qualifications

• Customer-centric mindset with a focus on creating a luxury experience.
• Ability to drive sales targets while delivering exceptional service.
• Strong communication and collaborative skills.

Responsibilities

• Guide customers through purchasing decisions via appointments and walk-ins.
• Manage high-volume inquiries via email, chat, and phone to reach revenue targets.
• Greet and assist customers, including post-sale follow-ups and pickups.
• Maintain showroom standards and use ERP for task management.
• Act as a brand ambassador for Brilliant Earth’s mission and values.

Skills

Customer service

Sales skills

Communication

Teamwork

Tools

ERP system

Job description

Brilliant Earth is seeking a dedicated Jewelry Sales Associate in Baltimore, MD to guide customers through their purchase journey across in-person and virtual appointments, phones, or live chat. You will deliver a luxury customer experience and help clients find their perfect piece.

The role is full-time, requires weekend availability, and is performed in person at our Baltimore showroom. You’ll work with a high-energy team, use our ERP system, and participate in ongoing training to grow within