Luxury Jewelry Key Holder — Lead & Elevate Client Experiences

Ana Luisa; Manhattan (FL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Welcome gift card

Floating holidays

Paid time off

Job summary

Ana Luisa is seeking a Key Holder for the Spring Street store in New York City. The role focuses on delivering elevated client experiences, showcasing product knowledge, and supporting leadership with daily store performance.

You will drive sales through personalized styling and maintain luxury service standards. Ideal candidates have retail leadership experience, strong communication, and a passion for fine jewelry.

Qualifications

• 1+ year of retail leadership or key holder experience.
• Proven ability to drive sales performance and deliver exceptional client experiences.
• Passion for fine jewelry, styling, and luxury service.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with Shopify, Google Workspace, and inventory systems preferred.
• Flexibility to work evenings, weekends, holidays, and maintain open availability.

Responsibilities

• Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence.
• Support coaching and daily development of team members through motivation and leadership on the sales floor.
• Lead by example in delivering elevated client experiences and upholding luxury service standards.
• Communicate store goals, KPIs, and brand initiatives clearly and effectively.
• Drive sales through personalized styling and client-first service.
• Deliver bespoke service and cultivate long-term clientele and brand loyalty.
• Support achievement of store KPIs including conversion, AOV, UPT, and client retention.
• Assist with in-store events and client experiences that strengthen community engagement and brand affinity.
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable client moments.
• Support daily store operations including opening/closing, transactions, returns, and inventory management.
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations.
• Participate in inventory counts, shipment processing, replenishment, and stock organization.
• Uphold operational procedures, compliance standards, and strong attention to detail.

Skills

Retail leadership

Sales performance

Jewelry passion

Communication

Organization

Problem solving

Availability

Team motivation

Tools

Shopify

Google Workspace

Inventory systems

Job description

Ana Luisa is seeking a Key Holder for the Spring Street store in New York City. The role focuses on delivering elevated client experiences, showcasing product knowledge, and supporting leadership with daily store performance.

You will drive sales through personalized styling and maintain luxury service standards. Ideal candidates have retail leadership experience, strong communication, and a passion for fine jewelry.