FT Key Holder

Ana Luisa; Manhattan (FL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Welcome gift card

Floating holidays

Paid time off

Job summary

Ana Luisa is seeking a Key Holder for the Spring Street store in New York City. The role focuses on delivering elevated client experiences, showcasing product knowledge, and supporting leadership with daily store performance.

You will drive sales through personalized styling and maintain luxury service standards. Ideal candidates have retail leadership experience, strong communication, and a passion for fine jewelry.

Qualifications

• 1+ year of retail leadership or key holder experience.
• Proven ability to drive sales performance and deliver exceptional client experiences.
• Passion for fine jewelry, styling, and luxury service.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with Shopify, Google Workspace, and inventory systems preferred.
• Flexibility to work evenings, weekends, holidays, and maintain open availability.

Responsibilities

• Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence.
• Support coaching and daily development of team members through motivation and leadership on the sales floor.
• Lead by example in delivering elevated client experiences and upholding luxury service standards.
• Communicate store goals, KPIs, and brand initiatives clearly and effectively.
• Drive sales through personalized styling and client-first service.
• Deliver bespoke service and cultivate long-term clientele and brand loyalty.
• Support achievement of store KPIs including conversion, AOV, UPT, and client retention.
• Assist with in-store events and client experiences that strengthen community engagement and brand affinity.
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable client moments.
• Support daily store operations including opening/closing, transactions, returns, and inventory management.
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations.
• Participate in inventory counts, shipment processing, replenishment, and stock organization.
• Uphold operational procedures, compliance standards, and strong attention to detail.

Skills

Retail leadership

Sales performance

Jewelry passion

Communication

Organization

Problem solving

Availability

Team motivation

Tools

Shopify

Google Workspace

Inventory systems

Job description

Key Holder — Spring Street, New York City, NY

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

The Key holder serves as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the daily success of the store. Through bespoke service, strong product knowledge, and a commitment to luxury standards, this role plays an integral part in cultivating clientele, driving sales performance, and fostering a welcoming, service-driven environment.

Partnering closely with store leadership, the Key holder supports operational excellence, team development, and overall store performance while ensuring every client interaction reflects the elegance and values of Ana Luisa.

Responsibilities

Leadership & Team Support

• Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence
• Support the coaching and daily development of team members through motivation, product knowledge, and leadership on the sales floor
• Lead by example in delivering elevated client experiences and upholding luxury service standards
• Communicate store goals, KPIs, and brand initiatives clearly and effectively

Sales & Client Experience

• Drive sales performance through personalized styling, authentic relationship building, and client-first service
• Deliver bespoke service and elevated experiences that cultivate long-term clientele and brand loyalty
• Support the achievement of store KPIs, including conversion, AOV, UPT, and client retention
• Assist with in-store events and client experiences that strengthen community engagement and brand affinity
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable and personalized client moments

Operations & Visual Standards

• Support daily store operations, including opening and closing procedures, transactions, returns, and inventory management
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations
• Participate in inventory counts, shipment processing, replenishment, and stock organization
• Uphold operational procedures, compliance standards, and overall store organization with strong attention to detail

Qualifications

• 1+ year of retail leadership or key holder experience, preferably within luxury or premium retail
• Proven ability to drive sales performance and deliver exceptional client experiences
• Passion for fine jewelry, styling, and luxury service
• Strong communication, organizational, and problem-solving skills
• Familiarity with Shopify, Google Workspace, and inventory systems preferred
• Flexibility to work evenings, weekends, holidays, and maintain open availability

What You’ll Love About Us

At Ana Luisa, we are committed to creating a people-first culture that values growth, creativity, and excellence. We offer a supportive team environment, generous paid time off, floating holidays, extensive training and development opportunities, and exclusive brand perks, including employee discounts and a welcome gift card.

Join a purpose-driven brand redefining modern jewelry through thoughtful design, sustainability, and elevated client experiences.

Compensation

In accordance with New York salary transparency guidelines, the expected hourly rate for this position is $25.00–$27.00 per hour. Final compensation is based on experience, skills, and qualifications.

EEOC

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.