Keyholder - PT

Ana Luisa GmbH; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Ana Luisa is seeking a FT Keyholder for the Keystone Crossing location in Indianapolis. This leadership role acts as a brand ambassador on the sales floor, delivering elevated client experiences while supporting daily store success and operational excellence.

You will drive luxury service, cultivate clientele, and help maintain Ana Luisa’s elegant, values-driven environment. Partner with store leadership to coach the team, manage daily operations, and uphold visual standards that reflect the

Qualifications

• 1+ year of retail leadership or keyholder experience.
• Experience in luxury or premium retail preferred.
• Passion for fine jewelry and luxury service.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Foster a collaborative store culture rooted in positivity and teamwork.
• Coach and develop team members with motivation and product knowledge.
• Lead by example in delivering elevated client experiences and luxury service.
• Communicate store goals, KPIs, and brand initiatives clearly.

Skills

Leadership

Client service

Communication

Sales-driven

Job description

FT Keyholder — Keystone Crossing

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

The Keyholder serves as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the daily success of the store. Through bespoke service, strong product knowledge, and a commitment to luxury standards, this role plays an integral part in cultivating clientele, driving sales performance, and fostering a welcoming, service-driven environment.

Partnering closely with store leadership, the Keyholder supports operational excellence, team development, and overall store performance while ensuring every client interaction reflects the elegance and values of Ana Luisa.

Responsibilities

Leadership & Team Support

• Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence
• Support the coaching and daily development of team members through motivation, product knowledge, and leadership on the sales floor
• Lead by example in delivering elevated client experiences and upholding luxury service standards
• Communicate store goals, KPIs, and brand initiatives clearly and effectively

Sales & Client Experience

• Drive sales performance through personalized styling, authentic relationship building, and client-first service
• Deliver bespoke service and elevated experiences that cultivate long-term clientele and brand loyalty
• Support the achievement of store KPIs, including conversion, AOV, UPT, and client retention
• Assist with in-store events and client experiences that strengthen community engagement and brand affinity
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable and personalized client moments

Operations & Visual Standards

• Support daily store operations, including opening and closing procedures, transactions, returns, and inventory management
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations
• Participate in inventory counts, shipment processing, replenishment, and stock organization
• Uphold operational procedures, compliance standards, and overall store organization with strong attention to detail

Qualifications

• 1+ year of retail leadership or keyholder experience, preferably within luxury or premium retail
• Proven ability to drive sales performance and deliver exceptional client experiences
• Passion for fine jewelry, styling, and luxury service
• Strong communication, organizational, and problem-solving skills