Luxury Jewelry Customer Experience Specialist

David Yurman Enterprises, LLC; Lyndhurst (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Job summary

David Yurman is seeking a Customer Care Specialist to provide premium call center support for our Lyndhurst, NJ location. You will handle order updates, product inquiries, and issue resolution while upholding our luxury brand standards.

Ideal candidates have a Bachelor’s degree or 1–2 years in a similar luxury service role, strong communication skills, and comfort with Microsoft Office. Availability across posted shifts is required for this fast-paced environment.

Qualifications

• Bachelor’s degree or 1–2 years of experience in a similar role within a Call Center or in a retail store with a strong service culture; luxury environment preferred.
• Experience in luxury or jewelry sales or repairs a plus.
• Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office.
• Excellent communication skills, both written and verbal.

Responsibilities

• Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution.
• Provide timely and accurate information to customers regarding order status and product knowledge requests.
• Process customer orders and changes according to company procedures.
• Build rapport with customers in a warm, friendly and professional manner.
• Collaborate with cross functional partners to resolve customer concerns and support business initiatives.

Skills

Customer service

Call center

Communication skills

Sales skills

MS Office

Jewelry luxury knowledge

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

David Yurman is seeking a Customer Care Specialist to provide premium call center support for our Lyndhurst, NJ location. You will handle order updates, product inquiries, and issue resolution while upholding our luxury brand standards.

Ideal candidates have a Bachelor’s degree or 1–2 years in a similar luxury service role, strong communication skills, and comfort with Microsoft Office. Availability across posted shifts is required for this fast-paced environment.