Luxury In-Room Dining & Pool Operations General Manager

Graton-Resort-; Rohnert Park (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Graton Resort & Casino seeks an In-Room Dining and Pool Operations General Manager to lead the department, drive profitability, and uphold Forbes Travel Guide luxury service standards. This role oversees In-Room Dining, Pool Service, Stage Hospitality, and Green Room operations, delivering personalized guest experiences and VIP amenities.

The GM will manage guest relations, staff development, and financial performance while collaborating with Entertainment, Hotel Operations, Culinary, and

Qualifications

• Minimum five (5) years of Food & Beverage management experience in a luxury hotel, resort, casino, or upscale dining environment.
• Strong knowledge of Forbes Travel Guide luxury service standards.
• Demonstrated experience managing full profit and loss responsibilities, including labor forecasting, budgeting, and financial analysis.
• Experience leading large teams in high-volume hospitality environments.
• Proven ability to prioritize multiple operational demands while maintaining guest service excellence.

Responsibilities

• Lead and oversee daily operations of In-Room Dining, Pool Service, Stage Hospitality, and Green Room food and beverage services.
• Ensure adherence to Forbes Travel Guide luxury service standards and guest engagement expectations.
• Oversee budgeting, forecasting, labor controls, and operating expenses to achieve financial goals.
• Collaborate with hotel operations, culinary, entertainment, and marketing teams to execute events and hospitality programs.
• Mentor and develop management and front-line teams to achieve exceptional service results.
• Maintain safety, sanitation, and responsible beverage practices across all operations.

Skills

F&B management

Luxury service

VIP guest interactions

Budget management

Job description

Graton Resort & Casino seeks an In-Room Dining and Pool Operations General Manager to lead the department, drive profitability, and uphold Forbes Travel Guide luxury service standards. This role oversees In-Room Dining, Pool Service, Stage Hospitality, and Green Room operations, delivering personalized guest experiences and VIP amenities.

The GM will manage guest relations, staff development, and financial performance while collaborating with Entertainment, Hotel Operations, Culinary, and